Sandra Estrada

Front Desk Receptionist

McGuire Physical Therapy

05.2021 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Organized and maintained files and records to ensure up-to-date documentation.
Confirmed appointments, communicated with clients, and updated client records.
Collected copays, processed transactions and updated relevant records.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Completed clerical duties and tasks for clinic administration.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Obtained payments from patients and scanned identification and insurance cards.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.