Summary
Overview
Work History
Education
Skills
Warehouse Worker/ Laborer
Timeline
Generic
Sandra Grindstaff

Sandra Grindstaff

Customer Service Associate/Customer Service Representative
Elizabethton,TN

Summary

Interested in the position of Customer Service Associate/Customer Service Representative. I enjoy helping others to accomplish their goals for the company, Also I enjoy assisting others in need of direction to achieve a solution that is suitable for every situation. I look forward to hearing from you i am excited to learn more about the company and to learn something new.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
07.2016 - 08.2023
  • Started Training 07/16/2016, Hired 08-22-2016- was laid off due to reorganization on 08-18-2023.
  • 7 years Experience.
  • Telemarketing equipment for communications, sent back to the company.
  • Trained for the Revenue Customer Advocate Team answered questions for the customer and took payment for customer accounts with Integrity, Empathy, Professionalism, and Care.
  • Currently: I am employed, I had Family Medical Leave from ACT in June of 2015 and had not been released from the Doctor up until October of 2015, Worked with Blue green Vacations until I was hired in August of 2016 with Teleperformance
  • I am truly looking forward to a new position so that I may provide for my family
  • I have recently changed projects with in Teleperformance working from home since March 2020 to Current, I enjoy helping customers and enjoy learning.

Customer Service Representative

Advanced Call Center Technologies
05.2014 - 07.2015

Took inbound calls for customers who had accounts with Bank of America and worked with customers who made payments for their mortgage as well.

Education

Associate Degree - Microsoft Programs And Customer Service.

Tennessee Technical Community College
Elizabethton, TN
11.2006

Skills

Certified in Microsoft Office, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint, also Customer Service Certification

Warehouse Worker/ Laborer

Was working as a Material Handler for Rite Screen and was there for 2 years they had let me go due to the production project, I was asked to put a sticker on a piece of the frame with in 4 seconds for over 9 hours stated at 5am and was advised that we were not going to be leaving until after 5 pm or when all the material was completed.I simply done the task in 2 seconds however the company had stated that I was not fast enough.

Timeline

Customer Service Representative

Teleperformance USA
07.2016 - 08.2023

Customer Service Representative

Advanced Call Center Technologies
05.2014 - 07.2015

Associate Degree - Microsoft Programs And Customer Service.

Tennessee Technical Community College

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Sandra GrindstaffCustomer Service Associate/Customer Service Representative