Sandra Huntley
Alpharetta,US
Summary
Dedicated professional with a strong work ethic and a focus on enhancing business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Resourceful and results-oriented, committed to achieving growth and efficiency to elevate service value.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Claims Representative
Country Financial Insurance Company
Bloomington, IL
01.2024 - Current
- Manage a portfolio of complex, high-severity personal and commercial claims
- Conducted complex liability investigations to determine evaluation needs and escalation requirements
- Coordinated expert resources, including SIU and accident reconstructionists, to enhance investigations and facilitate accurate claim resolutions
- Work closely with defense counsel to evaluate potential exposure, identify trends, and achieve optimal claim outcomes
- Analyzed policy coverages to assess claim exposure and ensure accurate processing
- Conduct settlement negotiations while maintaining adherence to company policies and guidelines
CLAIMS REPRESENTATIVE
Donegal Insurance Group
Athens, US
02.2018 - 11.2023
- Investigated, evaluated and utilized effective problem solving techniques to resolve complex Commercial liability and injury claims.
- Negotiated settlements and managed litigation to identify cost-saving opportunities.
- Interpreted policy language and analyzed claim data to ensure accurate and timely resolution of claims.
- Attended mediations to settle disputed claims quickly.
- Managed large caseloads, consistently meeting deadlines set by management and attorney time limits.
- Completed continuing education to maintain knowledge of industry standards and enhance claim resolution.
MATERIAL DAMAGE CLAIMS ADJUSTER
Nationwide Mutual Insurance Company
Atlanta, US
03.2014 - 02.2018
- Negotiated property and total loss settlements, ensuring compliance with company guidelines and state regulations.
- Inspected vehicles and complex damages, recommending optimal repair or replacement solutions to support claims resolution.
- Performed coverage investigations to determine exposures.
- Collaborated with liability staff to align property damage assessments with injury risk evaluations, enhancing accuracy of claims outcomes.
- Communicated effectively with customers throughout the entire claims process providing updates on progress and resolution status.
BODILY INJURY CLAIMS SPECIALIST
Liberty Mutual Insurance Company
Atlanta, US
12.2006 - 03.2014
- Evaluated, negotiated and resolved Bodily Injury claims with attorneys and claimants, ranging from minor to complex.
- Managed litigated files, collaborating with plaintiffs and defense counsel to expedite case resolutions.
- Developed strategies to navigate complex cases involving multiple parties, enhancing overall claim outcomes.
- Prepared reserve recommendations through detailed case analysis, enabling informed decision-making on claims.
- Conducted complex coverage investigations and issued Reservation of Rights letters to insureds, clarifying their rights under policy terms.
Education
BACHELOR OF ARTS (B.A.) - JOURNALISM
Georgia State University
Atlanta, GA, USSkills
- Technical knowledge of claims handling
- Claims evaluation and settlement
- Negotiation expertise
- Analytical skills
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Communication tools
Certification
• Georgia Property & Casualty Adjuster's license
• Georgia Property & Casualty Agent's license
• Georgia Life, Accident & Health Agent's license
• Currently working toward SCLA certification
• Georgia Property & Casualty Agent's license
• Georgia Life, Accident & Health Agent's license
• Currently working toward SCLA certification
Timeline
Senior Claims Representative
Country Financial Insurance Company
01.2024 - Current
CLAIMS REPRESENTATIVE
Donegal Insurance Group
02.2018 - 11.2023
MATERIAL DAMAGE CLAIMS ADJUSTER
Nationwide Mutual Insurance Company
03.2014 - 02.2018
BODILY INJURY CLAIMS SPECIALIST
Liberty Mutual Insurance Company
12.2006 - 03.2014
BACHELOR OF ARTS (B.A.) - JOURNALISM
Georgia State University