Sandra Jimenez
Everett
Summary
Dedicated and experienced with healthcare management, focusing on improving patient care and operational efficiency. Utilizes strategic planning and team coordination to achieve organizational goals. Skilled in relationship building and navigating healthcare systems, ensuring seamless communication between patients and providers to facilitate timely care access.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Coast Imaging
Lynnwood, WA
11.2024 - 11.2025
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient check-in and registration in a timely manner.
- Coordinated communication between healthcare providers and patients to ensure understanding of procedures.
- Utilized electronic health record systems to maintain accurate patient information.
Referral Coordinator/Specialist
Mill Creek Foot and Ankle Clinic
Mill Creek
05.2023 - 10.2024
- Coordinated patient referrals to specialists, ensuring timely access to necessary care.
- Maintained accurate and up-to-date patient records using electronic health record systems.
- Communicated effectively with healthcare providers to streamline referral processes.
- Assisted patients in navigating insurance requirements for specialty services.
Assessment and Referral Lead
Smokey Point Behavioral Hospital
Marysville, WA
09.2021 - 05.2023
- Document and process inquiry calls according to Intake policies.
- Assess and stabilize patients before discharge or arrange hospital admission.
- Notify and assist the on-call doctor with patient interviews.
- Obtain administrative approval for all admissions.
- Complete admission paperwork following hospital policy.
- Maintain an intake log with all necessary information documented.
- Make follow-up calls to patients who fail to show up for appointments.
- Demonstrate guest relations by example and provide counseling to employees in need of training.
Administrative Assistant
Fairfax Behavioral Healh
Kirkland, WA
10.2017 - 09.2019
- Coordinated scheduling and appointments for multiple departments, ensuring efficient workflow across teams.
- Streamlined office procedures by implementing new filing systems, enhancing information retrieval efficiency.
- Managed correspondence and communication between clients and staff, improving response times and service quality.
Education
Bachelor of Science - Health Care Management
Bellevue College
Bellevue, WA06-2017
Skills
- Customer engagement
- Insurance eligibility verification
- HIPAA compliance
- Patient admission processing
- Multitasking and organization
- Phone and email etiquette
- Healthcare systems navigation
- Relationship building
- Intake assessment
- Patient safety
Timeline
Patient Access Representative
Coast Imaging
11.2024 - 11.2025
Referral Coordinator/Specialist
Mill Creek Foot and Ankle Clinic
05.2023 - 10.2024
Assessment and Referral Lead
Smokey Point Behavioral Hospital
09.2021 - 05.2023
Administrative Assistant
Fairfax Behavioral Healh
10.2017 - 09.2019
Bachelor of Science - Health Care Management
Bellevue College