Sandra Joya Larios
Hyattsville,MD
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager
Shibuya Eatery/Death Punch Bar
Washington , DC
09.2021 - Current
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Catering Manager
Dcity Smokehouse
Washington , DC
06.2019 - 08.2021
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Organized staff scheduling and trained new employees on food safety practices.
- Inspected equipment prior to use at catered events to ensure it was working properly.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Maintained accurate records of orders and deliveries for catering services.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD06-2016
Skills
- Operations Management
- Expense Tracking
- Staff Management
- Time Management
- Sales Techniques
- Policy Implementation
- Strategic Planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Shibuya Eatery/Death Punch Bar
09.2021 - Current
Catering Manager
Dcity Smokehouse
06.2019 - 08.2021
High School Diploma -
Northwestern High School
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