Sandra L Davis
MidSouth Bank
PC,FL
22
years of professional experience
Qualified Banker offering 20 years overseeing bank employees and interacting with customers to maintain top-quality service. Multifaceted leader with background training employees, coaching staff, conducting audits, and resolving escalated customer inquiries or concerns. Successfully boosted sales by suggesting banking solutions and products suited to individuals' needs.
Work History
Customer Service Rep
7 Years 2 Months- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
- Resolved advanced customer concerns to maintain loyalty and bank revenue streams.
- Processed routine customer transactions and assisted fellow tellers with completing more complex work.
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Trained new tellers in bank processes to maintain high service and money handling standards.
Universal Banker
14 Years 10 Months- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit.
- Trained staff on new financial products and guide staff through effective upselling and cross-selling techniques.
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers.
- Maintained accurate and balanced cash drawers
Education
License - Real Estate
High School Diploma
Skills
Problem-solving
Risk management
Prioritization
Product sales
Multitasking
Customer engagement
Organization skills
Timeline
Customer Service Rep
MidSouth Bank
08.2019 - CurrentRead More
Universal Banker
Regions Bank
10.2004 - 08.2019Read More
Howard High School
High School Diploma
Read More
Gulf Coast Community College
License from Real Estate
Read More