SANDRA LEON
Las Vegas
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Treasure Island Hotel & Casino. Proven ability to enhance guest engagement and satisfaction through effective multitasking and cash handling. Recognized for fostering teamwork and improving service efficiency during peak hours.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
25
25
years of professional experience
Work History
Server
Treasure Island Hotel & Casino
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Norms Restaurants
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Senor Frogs
06.2022 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Runner/Busser
Wynn Las Vegas
04.2005 - 12.2022
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Sales Associate
International Products Advertising
07.2000 - 04.2005
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Applied Business - Business Administration
CUCSUR
Jalisco, Mexico07-1997
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Treasure Island Hotel & Casino
01.2025 - Current
Server
Norms Restaurants
09.2024 - Current
Server
Senor Frogs
06.2022 - 12.2024
Food Runner/Busser
Wynn Las Vegas
04.2005 - 12.2022
Sales Associate
International Products Advertising
07.2000 - 04.2005
Associate of Applied Business - Business Administration
CUCSUR
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