Summary
Work History
Education
Skills
Timeline
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Sandra Lundy

Sandra Lundy

Harrisburg,PA

Summary

Dynamic transportation professional with extensive experience at Lyft, excelling in customer service and schedule management. Proven ability to enhance passenger satisfaction through effective communication and punctuality. Skilled in vehicle maintenance and navigation, consistently achieving timely pickups and drop-offs while fostering positive relationships with diverse riders.

Work History

Rideshare Driver

Lyft
  • Navigated Lyft app to accept ride requests and optimize pickup routes.
  • Maintained vehicle cleanliness and inspection readiness for passenger comfort and safety.
  • Provided courteous service while assisting riders with luggage and destination questions.
  • Followed GPS directions to complete timely pickups, drop-offs, and route adjustments.
  • Monitored ride details and passenger feedback to support consistent service quality.
  • Resolved routing and pickup issues calmly to minimize delays and cancellations.
  • Adhered to traffic laws, safety standards, and platform requirements during every trip.
  • Communicated clearly with riders to confirm locations, arrival times, and drop-off instructions.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.

Telecommunications Operator

UPMC
  • Answered incoming calls and directed inquiries to correct departments through hospital switchboard systems.
  • Watched emergency lines and routed urgent situations according to communication protocols.
  • Operated paging systems to send timely messages for clinical and support staff.
  • Kept call logs and contact records updated for accurate communication tracking.
  • Provided callers with clear professional information and directions in response to requests.
  • Coordinated internal and external calls to support efficient hospital operations.
  • Helped staff with message relays, code notifications, and location updates.
  • Stayed alert to detail while managing high-volume communications in fast-paced environment.
  • Handled sensitive customer data with discretion and followed strict confidentiality protocols at all times.
  • Connected callers with appropriate professional department or business.

Transportation Clerk 3

Penndot
  • Navigated Lyft app to accept ride requests and optimize pickup routes.
  • Maintained vehicle cleanliness and inspection readiness for passenger comfort and safety.
  • Provided courteous service while assisting riders with luggage and destination questions.
  • Followed GPS directions to complete timely pickups, drop-offs, and route adjustments.
  • Monitored ride details and passenger feedback to support consistent service quality.
  • Resolved routing and pickup issues calmly to minimize delays and cancellations.
  • Adhered to traffic laws, safety standards, and platform requirements during every trip.
  • Communicated clearly with riders to confirm locations, arrival times, and drop-off instructions.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.

Education

Journalist

Temple University
Philadelphia, PA

Philadelphia Community College
Philadelphia, PA

High School Diploma -

Philadelphia High-school For Girls
Philadelphia, PA
06-1981

Skills

Schedule management

Excellent navigation

Customer service

Passenger transportation

Punctuality

Vehicle maintenance

Customer engagement

Timeline

Rideshare Driver

Lyft

Telecommunications Operator

UPMC

Transportation Clerk 3

Penndot

Journalist

Temple University

Philadelphia Community College

High School Diploma -

Philadelphia High-school For Girls

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Sandra Lundy