SANDRA MARQUEZ

• Greeted patients
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments.
• Answered multi-line phone calls and routed patients to therapists, nurses, and intake staff.
• Coordinated psychiatric appointment schedules and managed provider calendars across clinic departments.
• Contacted patients to confirm scheduled appointments and gather additional details if needed,
• Checked patient demographics and updated medical records with accurate, confidential information.
• Processed insurance details and assisted with authorizations for mental health services.
• Collected forms, consent documents, and referrals for new patient visits.
• Managed waiting room flow and resolved reception concerns with professional communication, contributing to a welcoming environment.
• Supported clinicians with daily administrative tasks and protected patient privacy standards.
• Entered insurance demographics and health history into the patient database.
• Retrieved faxes and uploaded documents to patient charts to support clinical staff.
• Routed laboratory or diagnostic results to appropriate staff members.
• Took messages from patients and promptly relayed information to appropriate staff.
• Completed daily tasks by communicating professionally with physicians, nursing staff, technicians, and medical assistants.
• Monitored supply inventory for office area and ordered items to maintain stock levels.
• Dispatched medical records and correspondence via mail, email, or fax to ensure timely communication. and other correspondence by mail, email, or fax.

- Closes loans properly by explaining all loan requirements.

- Assisted customers in identifying refinance options, enabling them to bring accounts current.

Facilitated loan sales, expanding customer access to financial options. to former and prospective customers to support account growth.

- Persuades customers to pay the balance due or set up payment by phone or mail.

- Reviews pending applications and contacts prospective customers to support timely application processing.

- Uses company location tools to find customers with overdue accounts.

- Enters accurate computer data and keeps customer information current for timely loan processing.

- Keeps required forms and loan records in line with company guidelines and federal and state law.

- Handles payment extensions and keeps detailed collection notes in account screens.

• Promoted ancillary products, enhancing customer value through tax referrals and car club memberships.

Build customer relationships to bring in new business, support store profits, and strengthen brand loyalty and recognition.

Grew store through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.

Coached team members and assisted with employee management and training to maximize team potential.

Support store performance by meeting key performance indicators (KPIs), tracking reports, analyzing data, and training team members on report use.

Keep office secure and complete opening and closing procedures, including vault cash drawer control and bank deposits.

Support account management and recovery processes with a customer service focus to reduce loss and charge-off accounts. Partner with vendors on auctions, vehicle sales, and consignment moves.

Maintain compliance with company policies and procedures and local, state, and federal laws and regulations.

Adapted quickly to fast-paced environments while managing multiple tasks to meet individual and team performance standards. in fast-changing, high-paced setting and handle multiple challenging tasks to meet individual and team performance standards.

Use strong interpersonal skills to communicate with customers and team members at all levels.

• Delivered customer service to local clientele and new customers of Martial Arts Program to enhance satisfaction.
• Transported afterschool students to the dojo and assisted with activities to support their engagement and safety.
• Handled phone communications to provide customer service, record messages, and direct calls to staff members.
• Followed up with outstanding customers on overdue payments to ensure timely collection.
• Post all customer payments daily, Cash, Checks, Credit Card transactions into computer and logbook.
• Email Daily Sales report to owner daily.
• Maintain front desk, make sure front and back waiting areas are clean, neat and presentable.
• Enter all Data in a timely manner and file all paperwork.

• Accepted and processed inquiries, referrals, questions, and complaints from referral sources and clients/patients.
• Verified client payor and eligibility, secured initial authorization for client services, and input new client and patient data into agency database.
• Distributed correspondence as required by process, coordinated services with affected offices and departments, maintained activity records, compiled and analyzed data, created input forms and reports, and documented delays in client/patient treatment or service while notifying appropriate staff member(s), insurance, patient, and referral sources associated with case. Familiar with HealthWyse Electronic Medical Record Software and TMHP Portal.

• Handled inbound and outbound calls to collect delinquent auto loan accounts through in-person interactions and telephone communications for in-house financing.
• Initiated all collection activities (telephone calls, letters, In person etc.)
• Negotiated settlements and established promises to pay.
• Acted as a bilingual collection representative.
• Assigned delinquent account to designated Repo recovery companies.
• Processed cash, checks, and credit card payments for in-house financing, ensuring accurate and timely transactions.
• Received and approved auto loan.
• Reviewed and analyzed client's credit, income, employment, residence, and driver's license to determine auto loan approval or rejection.
• Set up best terms and rates for customers trying to finance vehicles.
• Build relationships with customers by assisting customers with options to purchase a vehicle. Discuss payments and terms of note.
• Closed sales contract and finalized the contracts.
• Performed administrative functions such as handling phones, filing, faxing, copying, and data entry.
• Managed consumer sales and accounts.
• Specializing in selling auto insurance.
• Processed all payments for 7different insurance companies.

• Communicated with customers to address and resolve meter reader issues, improving customer satisfaction.
• Resolve customer concern is in a positive and constructive manner
• Managed high volume of inbound and outbound calls, providing superior customer service and support.
• Developed training program for new employees on data entry tasks and company procedures, enhancing onboarding experience.
• Maintained day-to-day processing of payroll on SAP CATS for 80 employees, including reviewing all timesheets.
• Research and resolve payroll discrepancies.
• Perform accounts for receivable duties including invoicing, researching charge backs, and reconciliation on all department uniform orders and office supplies.
• Generated internal reports detailing monthly errors, bonuses, and overtime hours worked.