Sandra Marrufo

• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
• Created new hire and termination documents for payroll.
• Assisted with recruitment and onboarding of new employees.
• Audited timesheets and payroll records for accuracy.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Performed data entry tasks and maintained accurate records of employee payroll information.

• Performed data entry into various databases related to debit card disputes and chargebacks.

• Provided customer service to cardholders regarding debit card disputes and chargebacks.

• Adhered to strict compliance policies regarding customer privacy and security regulations.

• Collaborated with internal departments such as Fraud Prevention, Risk Management, and Compliance teams.

• Conducted detailed investigations into disputed transactions by analyzing transaction histories, merchant documentation, and other available information.

• Ensured timely completion of all regulatory requirements for dispute resolution processes.

• Answered an average of 9 calls per day
• Provided prompt customer support with a professional, friendly, and patient attitude
• Proactively memorized SOPs to help my peers
• Trained new hires on company-specific policies, procedures, and compliance guidelines
• Received customer payments and applied to appropriate account
• Reconciled accounts on a monthly basis.

• Handled large out of state orders
• Monitored in and out deliveries
• Processed checks for vendors
• Created weekly/monthly sales reports
• Provided customers with full detailed account balance.

• Monitored facility perimeter, detained unidentified pedestrians and/or vehicles
• Operated a variety of mechanical doors, security devices, equipment, and alarms
• Escorted and transported offenders in authorized vehicles
• Inspected facility and cells for contraband for the safety of the offenders and staff
• Communicated important information to coworkers.

• Managed a team of 8+ tellers
• Handled large amounts of cash
• Face to face customer interactions
• Handled incoming calls and followed up with customers regarding their accounts
• Hiring/firing of all tellers
• Trained all new hires
• Assisted with all auditing.