SANDRA MARTINEZ
Wells Fargo
Phoenix,AZ
11
years of professional experience
To obtain a Customer Service position where I can utilize my skills and abilities.
Work History
Customer Service Representative
2 Years 9 Months- Responded to customer inquiries by phone and chat with accurate account and service information.
- Resolved routine banking issues by researching transactions and reviewing account details in servicing systems.
- Documented customer interactions and case notes to maintain clear records and support follow-up actions.
- Processed account requests, payments, and basic transactions while following banking policies and procedures.
- Identified service concerns early and routed complex issues to appropriate teams for timely resolution.
Customer Service Rep
4 Years 3 Months- Answer high volume inbound calls
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner
- Utilize data bases, expanded views, and scripts
- Enroll consumers into health benefits
- Transfer consumer to another department if needed
- Assist consumers with updating their application
Third-Party Verifier
4 Years- Prepared reports of findings and recommendations, using typewriters or computers.
- Conducted interviews to review and complete credit applications.
- Reviewed credit applications for accuracy and completion.
- Communicated with supervisors to escalate issues and resolve complex errors.
- Documented findings
Laundry Aide
4 Months- Achieved precise looks by folding sheets, pillowcases, and bathroom linens by hand.
- Cleaned machine filters and lubricated equipment.
- Rinsed articles in water and acetic acid solutions to remove excess dye and to fix colors.
- Managed high-volume customer orders through efficient sorting and coding of items.
- Prevented damage to articles by properly mixing and adding detergents and dyes.
- Tested fabrics in inconspicuous places to determine whether solvents would damage dyes or fabrics.
Education
Skills
Documentation and reporting
Credit application processing
Financial reporting
Credit history evaluation
Credit evaluation
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Call management
Timeline
Customer Service Representative
Wells Fargo
01.2024 - CurrentRead More
Customer Service Rep
Maximus Federal
07.2022 - 2023Read More
Third-Party Verifier
Calibrus Call Center
11.2017 - 11.2021Read More
Laundry Aide
MCSO
03.2016 - 07.2016Read More
West High School
Read More