Sandra McNeely
Saltillo,MS
Summary
Forward-thinking Food and Beverage Director with passion for food and empowering a team member to achieve success. Passionate about helping others. Strong customer service skills and a true believer in teamwork.
Overview
9
9
years of professional experience
Work History
Event Services Consultant
Event Consultant And Catering By Rena LLC
Saltillo, MS
03.2021 - Current
- Balanced multiple priorities effectively by utilizing excellent time management skills during the entire course of each project.
- Spearheaded team trainings to ensure consistent delivery of high-quality services across the board.
- Implemented creative solutions for unique event challenges, ensuring successful outcomes.
- Collaborated with vendors and suppliers, securing the best quality products and services at competitive rates.
- Increased client satisfaction by providing exceptional event planning and management services.
- Managed budgets effectively, reducing costs while maintaining high-quality events.
- Maintained strong relationships with clients throughout the entire event planning process, providing regular updates and addressing concerns promptly.
- Developed customized event proposals tailored to individual client needs and preferences.
- Enhanced client retention by delivering exceptional customer service and personalized attention to detail.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Coordinated florists, photographers, and musicians for events.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Trained and supervised event staff to complete tasks on time.
Food and Beverage Director
Holiday Inn Suites (Grata Grille)
09.2015 - Current
- Purchased food and managed inventories to promote effective cost control, vendor service and quality
- Implemented new recipes and menu
- Executed quality assurance program to improve resident satisfaction and maintain quality control
- Developed department budget to track monthly expenses and make proactive corrections, including purchasing and staffing expenditures
- Consulted with chefs and cooks to maintain and develop pleasing and nutritious menus
- Recommended new menu items to offer various foods meeting requests and diner preferences
- Managed food and supplies inventory to keep adequate levels for expected demands
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
- Received goods from suppliers, rotated products and maintained safe storage practices to avoid spoilage
- Interviewed job applicants, processed new hire paperwork and provided on-the-job training
- Developed and optimized schedules to cover expected workloads
- Boosted team performance with motivational support, mentoring and job skill coaching.
Insurance Agent
First Family Life
01.2022 - 01.2024
- Processed policy renewals and maintained account records with updates and changes
- Sold various insurance products to customers based on risk tolerance
- Built customized insurance policies to suit individual customers
- Calculated policy premiums and helped customers set up automated payments
- Installed bookkeeping systems and resolved system problems
- Monitored insurance claims to ensure equitable settlement.
Education
Associate of Applied Science - Business
Itawamba Community College
Tupelo, MSAssociate of Arts - Business
University of Mississippi
Skills
- Menu development
- Records maintenance
- Cost reduction
- Recipe implementation
- Inventory management
- Hiring and training
- Food safety management
- Control inventory costs
- Maintain food safety
- Manage promotion
- Sales promotion
- POS systems
- Guest reception
- Reservations
- Manage research
- Customer service
- Operations management
- Hotel services and hospitality
- Team performance monitoring
Additional Information
Microsoft Word, PowerPoint, Excel, [other programs], Certified in First Aid, 2008-present, Serve Safe Manager Certified, IHG certificates and manager training, License Insure Agent
References
- Cindy Murphy, IHG Regional Manager, cindy@ihgfusion-hospitality.com, (662) 871-0213
- Tammy Burns, Insurance Broker, tamburns@gmail.com, (662) 523-2788.
- Darlene Rutledge, Colleague, rutledgedarlene@gmail.com, (662) 315-6832.
- Dana Horgan, Colleague, danahorgan62@yahoo.com (662) 523-0123.
Timeline
Insurance Agent
First Family Life
01.2022 - 01.2024
Event Services Consultant
Event Consultant And Catering By Rena LLC
03.2021 - Current
Food and Beverage Director
Holiday Inn Suites (Grata Grille)
09.2015 - Current
Associate of Applied Science - Business
Itawamba Community College
Associate of Arts - Business
University of Mississippi