Summary
Work History
Education
Skills
Timeline
Generic

Sandra Medrano

Brownsville,TX

Summary

Front Desk Receptionist with proven expertise at Unidos Primary Health and Jericho Home Health excelling in customer service and appointment scheduling. Recognized for enhancing office productivity through effective data entry and maintaining a welcoming environment. Strong communication skills and a commitment to confidentiality compliance ensure seamless patient interactions and operational efficiency.

Work History

Front Desk Receptionist

Unidos Primary Health
Brownsville, TX
2021 - 2022
  • Assisted in training new front desk staff on procedures and best practices for customer service.
  • Provided administrative support, including filing and data entry, enhancing office productivity.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Front Desk Receptionist

Jericho Home Health
Brownsville
2019 - 2021
  • Greeted and assisted clients with inquiries, ensuring a welcoming atmosphere.
  • Managed appointment scheduling using electronic health record systems for efficient patient flow.
  • Handled incoming calls, directing them to appropriate departments to enhance communication.
  • Processed patient intake forms accurately, maintaining confidentiality and compliance with regulations.
  • Coordinated with healthcare staff to streamline workflow and improve operational efficiency.
  • Maintained a clean and organized reception area, contributing to positive first impressions for visitors.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

High School Diploma -

Rivera High School
Brownsville, TX

Skills

  • Customer service
  • Appointment scheduling
  • Data entry
  • Front desk operations
  • Communication skills
  • Patient intake processing
  • Document preparation
  • Telephone etiquette
  • Office organization
  • Time management
  • Listening skills
  • Scheduling
  • Team collaboration
  • Problem resolution
  • Confidentiality compliance

Timeline

Front Desk Receptionist

Unidos Primary Health
2021 - 2022

Front Desk Receptionist

Jericho Home Health
2019 - 2021

High School Diploma -

Rivera High School

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Sandra Medrano