Sandra Milburn
FiveStar
Louisville,KY
6
years of professional experience
Detail-oriented Money Counter/Customer Service Representative with a proven track record in cash handling and customer satisfaction. Recognized for professionalism, integrity, and efficient training of new staff, driving improvements in service delivery and operational efficiency.
Work History
Money Counter/Customer Service Representative
4 Years 10 Months- Improved efficiency in the cash-handling process through regular reconciliation and reporting.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate information delivery.
- Trained new team members on company policies, procedures, and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Order Picker
7 Months- Selected and accumulated grocery orders accurately for customer deliveries.
- Collaborated with team members to streamline order-picking processes, enhancing workflow efficiency.
- Trained new staff on safety protocols and picking procedures, ensuring compliance and performance standards.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Customer Service Representative
8 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer transactions efficiently using POS systems to ensure accurate payments.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained organized cash drawer, ensuring adherence to cash handling policies.
Education
High School Diploma
Skills
Financial reconciliation
POS transaction management
Fraud prevention
Fraud detection techniques
Accuracy and precision
Cashier experience
Reliability and punctuality
Professionalism and ethics
Integrity
Timeline
Money Counter/Customer Service Representative
FiveStar
10.2021 - 08.2026Read More
Order Picker
Kroger
11.2020 - 06.2021Read More
Customer Service Representative
Walmart
03.2020 - 11.2020Read More
Oldham County High School
High School Diploma
Read More