Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Open To Work

Sandra Monk

Prague,OK

Work Preference

Desired Job Title

Front Office Manager/Insurance CoordinatorFinancial/Billing Specialist/Insurance CoordinatorFinancial/Insurance/Appointment SchedulerOffice Manager/Front Desk Coordinator

Location Preference

On-Site
Location: Prague, OK, USPrague, OK
Open to relocation: Yes

Salary Range

20/hr - 40/hr

Important To Me

Flexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchWork-life balance

Summary

Dental insurance professional with solid track record in streamlining insurance claims and optimizing patient account management. Known for fostering collaborative team environment and consistently meeting practice goals. Valued for adaptability and reliability, with strong skills in patient communication and insurance verification.

Overview

17
17
years of professional experience

Work History

Front Office Manager/Insurance Coordinator

Dr. Louis Bonvissuto, DDS
05.2021 - Current
  • Reduced claim processing by 30%
  • Managed policies for over 500 patients
  • Optimize billing accuracy to 98%
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Reduced operational costs without compromising service quality by renegotiating supplier contracts.

Financial/Billing Specialist/Insurance Coordinator

Vista Ridge Dental
11.2017 - 11.2020
  • Implemented system improvements that enhanced accuracy in billing procedures.
  • Managed patient billing processes to ensure timely invoicing and collections.
  • Coordinated with insurance providers to verify coverage and process claims efficiently.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Financial/Insurance/Appointment Scheduler

Advanced Dentistry
05.2016 - 05.2017
  • Coordinated patient appointments using advanced scheduling software to enhance office efficiency.
  • Managed high-volume call traffic, ensuring prompt responses and accurate appointment booking.
  • Streamlined the appointment confirmation process, improving patient attendance rates.
  • Collaborated with dental staff to optimize scheduling for seamless patient flow and service delivery.
  • Acted as first point of contact and set appointments for prospective clients.

Office Manager/Front Desk Coordinator

Walnut Groove Dental
04.2013 - 04.2016
  • Streamlined office operations to enhance patient scheduling and improve workflow efficiency.
  • Implemented electronic health record systems to optimize patient data management.
  • Oversaw billing and insurance processes, ensuring accurate claims submissions and follow-ups.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

Certified RDA - Dental Assistant

Kaplan College
Forth Worth, TX
04-2010

Skills

  • Insurance Verification and Claims Processing
  • Patient Coordination
  • Billing Optimization
  • Patient Satisfaction
  • Workflow optimization
  • Customer service
  • Microsoft Office Suite
  • Administrative skills
  • Staff management
  • Conflict management
  • Exceptional communication
  • Employee supervision
  • Complaint handling
  • Proficient in Dentrix, Eagle Soft, Curve Hero, Open Dental

Accomplishments

  • Streamlined insurance claims process, reducing errors by 40%
  • Developed patient onboarding protocol boosting retention rates
  • Managed 600 patient accounts and communicated outstanding balances to control accounts receivable.
  • Generated over $80,000.00 from previously unpaid claims by referencing aging reports and appealing insurance denials
  • Presented treatment plans to patients, answered any questions, discussed financial options such as Care Credit

Timeline

Front Office Manager/Insurance Coordinator

Dr. Louis Bonvissuto, DDS
05.2021 - Current

Financial/Billing Specialist/Insurance Coordinator

Vista Ridge Dental
11.2017 - 11.2020

Financial/Insurance/Appointment Scheduler

Advanced Dentistry
05.2016 - 05.2017

Office Manager/Front Desk Coordinator

Walnut Groove Dental
04.2013 - 04.2016

Certified RDA - Dental Assistant

Kaplan College

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