Sandra Owamagbe
Woodstock,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Taurus Innovation Limited
Newyork, Newyork
03.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Data Entry Clerk
Gatestone
Atlanta, GA
10.2015 - 05.2017
- Entered data into appropriate fields, databases, records and files.
- Corrected and modified inaccurate files and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Coded and processed applications into required electronic formats.
- Developed team communications and information for meetings.
- Participated in team-building activities to enhance working relationships.
Online Support Specialist
Kohls Corp
Atlanta, GA
03.2013 - 12.2016
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Accounting
Humber College
Canada02.2009
Skills
- Creative Problem Solving
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- CRM Software
- Upbeat and Positive Personality
- Customer Retention Strategies
- Efficient and Detail-Oriented
- LiveChat Messaging
- Strong Analytical and Problem Solving Skills
- Raiser's Edge
- Excellent Attention to Detail
Timeline
Customer Service Representative
Taurus Innovation Limited
03.2016 - Current
Data Entry Clerk
Gatestone
10.2015 - 05.2017
Online Support Specialist
Kohls Corp
03.2013 - 12.2016
Bachelor of Science - Accounting
Humber College