SANDRA PERRY
West Memphis,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
ARISA HEALTH
West Memphis, AR
03.2024 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Casino Cage Cashier
Southland Casino
West Memphis, AR
01.2022 - 03.2024
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Balanced the cash drawer at the beginning and end of each shift.
- Issued credit lines to customers based on their financial status.
- Performed daily audits of all currency transactions for accuracy.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
Receptionist
CARRIAGE HILL FAMILY CARE
Paragould, AR
03.2019 - 01.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
PICKER
Nike Factory
MEMPHIS , TN
06.2013 - 10.2018
- Utilized RF scanners to scan products accurately and efficiently.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Inspected product quality prior to packing and shipping out orders.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
Customer Service Cashier
Family Dollar Stores Inc
MEMPHIS , TN
08.2010 - 09.2013
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Provided excellent customer service by helping customers locate items they were looking for.
- Complied with all health and safety regulations while performing job duties.
Education
High School Diploma -
WEST MEMPHIS HIGH SCHOOL
West Memphis, AR05-2009
Skills
- Appointment Scheduling
- Product Knowledge
- Report Generation
- Call Management
- Data Entry
- Account updating
- Scheduling
- Paperwork Processing
- Data Collection
- Customer Relations
- Customer Service
- Problem Resolution
Timeline
Customer Service Representative
ARISA HEALTH
03.2024 - Current
Casino Cage Cashier
Southland Casino
01.2022 - 03.2024
Receptionist
CARRIAGE HILL FAMILY CARE
03.2019 - 01.2022
PICKER
Nike Factory
06.2013 - 10.2018
Customer Service Cashier
Family Dollar Stores Inc
08.2010 - 09.2013
High School Diploma -
WEST MEMPHIS HIGH SCHOOL
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