SANDRA PIKSRYS
Oak Forest,IL
Summary
Dedicated customer service professional with extensive experience in dispatch and operations management. Successfully coordinates daily dispatch for a fleet, managing over 30 rides while enhancing route planning processes and maintaining a positive customer experience.
Overview
23
23
years of professional experience
Work History
Dispatch Manager
Senior Wheels
Bremen Township, IL
05.2022 - 04.2026
- Coordinated daily dispatch operations for fleet of 10 vehicles and 2-3 Pace buses, ensuring timely service delivery
- Scheduled and managed 30+ rides per day, ensuring efficient routing and on-time service
- Handled high-volume inbound calls to arrange transportation for medical appointments, therapy, and dialysis, optimizing customer access to essential services
- Communicated with drivers and customers to ensure accurate scheduling and service updates
- Managed driver check-ins and trip logging, ensuring accurate records for end-of-day cash balancing
- Maintained accurate dispatch records and generated reports for management review
- Improved workflow efficiency through better route planning and communication practices
- Assisted customers with scheduling recurring services, including daily senior lunch programs
Customer Care Consultant
CPAP Supplies Plus/Direct
Orland Park, IL
06.2003 - 01.2021
- Assisted 50+ customers daily via phone, email, and in-person inquiries
- Provided detailed product education on CPAP equipment in a clear, customer-friendly manner
- Resolved billing and service issues, including refunds, exchanges, and account adjustments
- Maintained organized records of customer interactions and follow-ups to support efficient issue resolution
- Recommended and implemented process improvements in shipping, billing, and customer service workflows to enhance customer experience
- Trained and onboarded new employees, ensuring strong team performance
- Developed filing and record-keeping systems to improve organization and security of customer information
- Collaborated with team members using QuickBooks data to improve internal communication
Education
High School Diploma -
Bogan High School
Chicago, IL06-1976
Skills
- Route planning
- Route optimization
- Account management
- Customer support
- Issue resolution
- Multi-line phone systems
- Communication and problem solving
Timeline
Dispatch Manager
Senior Wheels
05.2022 - 04.2026
Customer Care Consultant
CPAP Supplies Plus/Direct
06.2003 - 01.2021
High School Diploma -
Bogan High School