Sandra Pohan
Fresno,CA
Summary
Dedicated professional who has a passion for serving a community both on a personal and professional level. Extensive experience and training in multiple healthcare settings including hospitals, residential, and outpatient for substance abuse and mental health. Proficiency in admissions management, collaboration with community partners, project management, and facilitating and maintaining patient rapport and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Director
Touchstone Recovery-Fresno, CA
09.2022 - 03.2024
- Answer all admissions calls being directed from any call line or referent
- Screen potential clients with an assessment to make sure they meet criteria for SUD or Mental Health services
- Complete all pre screening assessments and demographics for appropriate treatment care by medical professionals and update in the EMR
- Run verification of benefits for each potential client and determine any out-of-pocket cost
- Maintain rapport and follow up with all potential and present clients
- Maintain relationships with other programs to ensure we have the resources to maintain offering services to any individual seeking treatment
- Communicate with director and staff for any potential intakes and discharges
- Maintain the daily census on bed availability in residential and structured sober livings throughout the facilities and sister programs
- Help facilitate with drug screening and searches when needed.
Admissions Manager
My Time Recovery-Fresno, CA
10.2021 - 08.2022
- Assist in admissions coordinations for programs and facilities
- Collaborating in marketing programs
- Obtain patient information, screen clients, and communication completion process
- Coordinate patient needs to Medical Director and nursing staff and team
- Resolve patient crisis and cares
- Provide alternate services when needed by maintaining collaborations with community partners
- Client screening, admissions reports, business development, patient scheduling
- Provide wellness checks and maintain patient rapport
- Adhere to safety policies, procedures, and regulations
- Promote treatment programs and services
- Maintain Electronic Health Records (EHR) per APA ethical codes.
Ambulatory Service Representative
Valley Children's Healthcare-Madera, CA
12.2013 - 07.2021
- The Ambulatory Service Representative (ASR) welcomes patients and families on arrival to the ambulatory practice and hospital outpatient areas and performs check-in procedures in a timely, customer friendly and efficient manner in accordance with Children's Hospital guidelines
- Responsible for the work related to the patient's pre-registration and in-person registration including the accurate capture and validation of demographic and insurance data, insurance information collection and coding, insurance eligibility verification, and the collection of co-payment (both provider and facility), deductible and other known self-pay amounts
- Partners with providers to schedule follow up appointments for patients during the visit as needed, and coordinates appointments with other departments and facilities as needed
- Responsible for the provider end-of-day claim closure reconciliation procedures including screening of the charge capture system (ICD-9/10 diagnosis code and provider charge entry), claim creation, encounter closure and registration and front end claim edits for provider billing
- Provides general clerical duties to the department and utilizes multiple systems effectively to support and maximize workflow and department operations and ensure accuracy and patient confidentiality (HIPAA)
- Participates in department projects that result in process improvements and contributes both individually and with the team to support accomplishment of strategic initiatives for the Division.
Education
Associate Degree In Nursing - Medical And Dental Care
Galen College of Medical And Dental Assistants
Fresno, CASkills
- Medical Records
- Medical Billing
- EMR and CRM systems
- Hospital Experience
- HIPAA compliant
- Multi-line phone systems
- Patient Care
- Customer service
- Medical Office Experience
- KIPU (4 years)
- Time management
- Rapport Building
- Medical admissions processes
- Well-versed in insurance
- Client Relations
Certification
- CPR Certification
- RADT
- Driver's License
Timeline
Admissions Director
Touchstone Recovery-Fresno, CA
09.2022 - 03.2024
Admissions Manager
My Time Recovery-Fresno, CA
10.2021 - 08.2022
Ambulatory Service Representative
Valley Children's Healthcare-Madera, CA
12.2013 - 07.2021
Associate Degree In Nursing - Medical And Dental Care
Galen College of Medical And Dental Assistants
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