SANDRA REYES
Kissimmee
Summary
To obtain a Position to use my skills and passion for delivering exceptional experiences to support Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Rep.
Deliver Health
Remote
02.2024 - 08.2025
- Answered high-volume inbound calls and provided support for patients across 13 medical specialties.
- Scheduled, canceled, and rescheduled patient appointments with accuracy and efficiency.
- Communicated daily with pharmacies to provide prescription details, verify orders, and clarify provider instructions.
- Utilized Cerner and Epic electronic health record (EHR) systems to update patient information, document encounters, and manage scheduling workflows.
- Provided clear, compassionate communication while assisting patients with questions, concerns, and referrals.
- Coordinated with clinical teams and support staff to ensure seamless patient care and appointment flow.
Receptionist
Heavenly Cleaning Inc.
Kissimmee
08.2022 - 02.2024
- Welcomed in Customers
- Answered Inbound/Outbound Calls
- Verified Appts
- Faxed/Copied Documents
Customer Service Agent
DDS Determination Services
Worcester
01.2020 - 07.2022
- High Volume Inbound Calls
- Data Entry
- Verified Client Information
- Filed/Fax
Education
High School Diploma -
Woonsocket High School
Woonsocket, RISkills
- Bilingual English/Spanish
- Data Entry
- Inbound/Outbound Calls
- Transferred Calls
- Schedule/Cancel Appts
Languages
- English
- Spanish
References
Gregg Goldberg, Deliver Health, Gregg.Goldberg@deliverhealth.com, (470) 241-9735, Supervisor
Timeline
Customer Service Rep.
Deliver Health
02.2024 - 08.2025
Receptionist
Heavenly Cleaning Inc.
08.2022 - 02.2024
Customer Service Agent
DDS Determination Services
01.2020 - 07.2022
High School Diploma -
Woonsocket High School