Summary
Overview
Work History
Education
Skills
Timeline

Sandra Rivera

Case Aide
Phoenix,AZ

Summary

Bilingual over-achiever who thrives off fast paced environments. Motivated professional with a strong customer service background in retail and finance. Extremely flexible, fast learner, and motivated by results.

Overview

23
23
years of professional experience
1
1
year of post-secondary education

Work History

Case Aide/Driver

ComTrans
Phoenix, AZ
04.2019 - Current
  • Facilitate team decision meetings to identify child's academic/social/or behavioral goals and work with other professionals involved to achieve these objectives
  • Provide case management assistant by arranging supervised visits between children and their parents, guardians and or relatives to ensure child safety
  • Resolve conflict and de-escalate situations effectively
  • Transport children to and from destination
  • Observe and document detailed notes to evaluate circumstances of abuse or neglect during supervised visits or one on one contact
  • Input data into Guardian for case file documentation
  • Data entry and filing
  • Provide interpretive communication services to both case managers and clients involved with DCS during ongoing investigations

Specialist II/Collector

JP Morgan Chase
Phoenix, AZ
10.2017 - 04.2019
  • Handled accounts in early stages
  • Managed payment tracking
  • Followed procedure while handling accounts
  • Fast paced environment
  • Effective communication with customers
  • Handled accounts of over 50k
  • Created strategies to maximize collector effectiveness

Customer Service Representative

Check$mart
Glendale, AZ
07.2014 - 09.2017
  • Responsible for check cashing transactions
  • Managed multiple wire transactions through vendors
  • Updated loan information
  • Prepared money orders and prepaid Visa cards
  • Exceeded in collection of loans

Cashier/Supervisor

Mittal's Inc
Phoenix, AZ
06.2009 - 09.2017
  • Supervised monetary transactions
  • Greeted and handled customer issues
  • Maintained strong customer relationships
  • Responsible for up keeping supplies
  • Kept track of inventory through charts

Manager

Circle K
Phoenix, AZ
04.2001 - 09.2008
  • Managed team of cashiers
  • Daily inspection of fuel
  • Handled escalated complaints
  • Promoted store sales through advertising
  • Followed state regulated laws on bulk fuel

Education

Vocation Trade Diploma - Pharmacy Technology

UEI, Phoenix
11.2013 - 01.2015

Skills

Multitasking Abilities

Active Listening

Teamwork and Collaboration

Customer Service

Flexible and Adaptable

Timeline

Case Aide/Driver - ComTrans
04.2019 - Current
Specialist II/Collector - JP Morgan Chase
10.2017 - 04.2019
Customer Service Representative - Check$mart
07.2014 - 09.2017
UEI - Vocation Trade Diploma, Pharmacy Technology
11.2013 - 01.2015
Cashier/Supervisor - Mittal's Inc
06.2009 - 09.2017
Manager - Circle K
04.2001 - 09.2008
Sandra RiveraCase Aide