Sandra Rivera
Case Aide
Phoenix,AZ
Summary
Bilingual over-achiever who thrives off fast paced environments. Motivated professional with a strong customer service background in retail and finance. Extremely flexible, fast learner, and motivated by results.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Case Aide/Driver
ComTrans
Phoenix, AZ
04.2019 - Current
- Facilitate team decision meetings to identify child's academic/social/or behavioral goals and work with other professionals involved to achieve these objectives
- Provide case management assistant by arranging supervised visits between children and their parents, guardians and or relatives to ensure child safety
- Resolve conflict and de-escalate situations effectively
- Transport children to and from destination
- Observe and document detailed notes to evaluate circumstances of abuse or neglect during supervised visits or one on one contact
- Input data into Guardian for case file documentation
- Data entry and filing
- Provide interpretive communication services to both case managers and clients involved with DCS during ongoing investigations
Specialist II/Collector
JP Morgan Chase
Phoenix, AZ
10.2017 - 04.2019
- Handled accounts in early stages
- Managed payment tracking
- Followed procedure while handling accounts
- Fast paced environment
- Effective communication with customers
- Handled accounts of over 50k
- Created strategies to maximize collector effectiveness
Customer Service Representative
Check$mart
Glendale, AZ
07.2014 - 09.2017
- Responsible for check cashing transactions
- Managed multiple wire transactions through vendors
- Updated loan information
- Prepared money orders and prepaid Visa cards
- Exceeded in collection of loans
Cashier/Supervisor
Mittal's Inc
Phoenix, AZ
06.2009 - 09.2017
- Supervised monetary transactions
- Greeted and handled customer issues
- Maintained strong customer relationships
- Responsible for up keeping supplies
- Kept track of inventory through charts
Manager
Circle K
Phoenix, AZ
04.2001 - 09.2008
- Managed team of cashiers
- Daily inspection of fuel
- Handled escalated complaints
- Promoted store sales through advertising
- Followed state regulated laws on bulk fuel
Education
Vocation Trade Diploma - Pharmacy Technology
11.2013 - 01.2015
Skills
Multitasking Abilities
Active Listening
Teamwork and Collaboration
Customer Service
Flexible and Adaptable
Timeline
Case Aide/Driver - ComTrans
04.2019 - Current
Specialist II/Collector - JP Morgan Chase
10.2017 - 04.2019
Customer Service Representative - Check$mart
07.2014 - 09.2017
UEI - Vocation Trade Diploma, Pharmacy Technology
11.2013 - 01.2015
Cashier/Supervisor - Mittal's Inc
06.2009 - 09.2017
Manager - Circle K
04.2001 - 09.2008