Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Rojas

Phoenix

Summary

Dynamic and results-driven professional with extensive experience in customer service and sales at Goodwill. Proven ability in cash handling and merchandise organization, enhancing customer satisfaction and fostering repeat business. Bilingual communicator adept at resolving inquiries efficiently, contributing to a positive shopping experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Goodwill
10.2023 - Current
  • Operated cash register processing sales, returns, and handling cash/card payments efficiently.
  • Assist customers in locating and selecting merchandise.
  • Provided outstanding customer service to shoppers and donors resulting in increased customer satisfaction and repeat business.
  • Maintain a clean and organized work area and sales floor.
  • Answer incoming phone calls and provided announcements in paging system.

Customer Service Representative

RentPath
08.2019 - 07.2021
  • Provided exceptional services to prospective renters building rapport though via phone or instant messaging providing rental inquiries about listings available, pricings, scheduled tours. Over 400+ properties
  • Managed incoming maintenance requests via phone and online portal, prioritizing and dispatching work orders .
  • Managed high volume of inbound/outbound calls in English and Spanish, resolving 50+ daily customer inquiries.

Chiropractic Assistant

Healing Touch Chiropractic and Rehab
01.2016 - 06.2019
  • Assist chiropractors during patient examination and treatments ensuring a smooth and efficient flow of care.
  • Scheduled patient appointments and follow-up visits.
  • Educate patients about chiropractic care and provided recommendations for home exercises.
  • Perform patient intake, including documenting medical history. Contacted insurance carriers to determined patients coverages and collect payments.
  • Prepare and maintained treatment rooms ensuring all equipment is sanitized and ready to use.
  • Assist chiropractors to develop x-rays for follow up visits.
  • Administered electrical stimulation, ultrasound, and moist heat therapy.

Education

High School Diploma -

Humanities And Science
Phoenix, AZ
05.2014

Skills

Cash handling

Customer service

Sales processing

Merchandise organization

Certification

Chiropractic Assistant and Physiotherapy

Timeline

Retail Sales Associate

Goodwill
10.2023 - Current

Customer Service Representative

RentPath
08.2019 - 07.2021

Chiropractic Assistant

Healing Touch Chiropractic and Rehab
01.2016 - 06.2019

High School Diploma -

Humanities And Science