Open To Work
SANDRA ROQUE
Community Manager
Lewisville,TX
Summary
Dynamic Community Manager with over 20 years of property management experience, focused on operational excellence and fostering resident engagement. Proven track record in streamlining processes, resolving complex challenges, and collaborating effectively with ownership, vendors, and onsite teams. Committed to a leadership role that drives growth, delivers meaningful contributions, and creates vibrant living environments that prioritize resident satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Community Manager
Embrey Management Services - Norra 347 Units
Lewisville, TX
03.2025 - Current
- Oversee property operations, financial performance, and team leadership for a 347-unit community.
- Implement pricing and leasing strategies to maximize revenue and increase NOI.
- Develop and manage budgets, controlling expenses and optimizing profitability.
- Ensure compliance with company policies and operational standards.
- Manage capital projects, renovations, and ongoing property improvements to enhance value, market competitiveness, and resident experience.
- Enhance resident satisfaction through service initiatives and community events.
- Direct digital marketing to increase leads and online presence.
- Hire, train and mentor staff to deliver exceptional resident service and resolve conflicts effectively.
- Conduct inspections and coordinate with maintenance to maintain high standards and address property needs promptly.
Assistant Property Manager
Embrey Management Services - Norra 347 Units
Lewisville, TX
10.2022 - 03.2025
- Managed operations in alignment with financial goals, ensuring adherence to policies and procedures.
- Conducted monthly audits of concessions, lease charges, and GPR reports to ensure accuracy.
- Accurately executed 3-day NTVs, eviction filings, and court appearances.
- Consistently managed and collected outstanding balances from former residents through Rhino and ProCollect.
- Delivered exceptional customer service to both current and prospective tenants.
- Awarded the 2023 EMBREY Way Award for outstanding performance.
- Consistently achieved 100% on walk-in shop evaluations.
Assistant Property Manager
Moody National Companies - Bardin Greene 285 Units
Arlington, TX
06.2016 - 10.2022
- Developed strategies that achieved and maintained occupancy rates above 97%.
- Maintained delinquency under 2% through effective income collection.
- Prepared and distributed accurate and timely month-end closing reports.
- Managed 3-day NTV and executed eviction filings including court appearances.
- Transitioned the property to paperless file management, streamlining operations.
- Assisted in acquisitions, sales, and renovation projects for vacant and occupied units.
- Coordinated setup of model and mini-model units.
Assistant Property Manager
SNK Realty Group - Arioso 288 Units
Grand Prairie, TX
04.2007 - 02.2015
- Successfully leased a new construction property from 0% to 95% occupancy within 9 months.
- Maintained occupancy rates consistently between 97% and 99% over multiple years.
- Collaborated with property owners to enhance marketing initiatives and tenant outreach programs.
- Promoted to Assistant Property Manager role in 2010 due to exceptional performance and leadership.
- Achieved 98.0 - 100% on all phone and walk-in shops.
Leasing Consultant
Fifteen Asset Management - Oak Tree 206 Units
Irving, TX
03.2005 - 04.2007
- Maintained occupancy rates of 97% or better, achieving a 40% closing ratio.
- Developed and implemented marketing campaigns, promotions, and outreach programs to boost leasing and resident retention.
Education
Some Credit Hours -
Brookhaven College
Dallas, TX05-2003
High School Diploma -
Thomas Jefferson High School
Dallas, TX05-2001
Skills
- Yardi Voyager
- CRM IQ / Site Manager
- Microsoft Office
- Bluemoon
- Conservice
- HappyCo
- LRO
- ApartmentIQ
- Community engagement
- Resident relations
- Conflict resolution
- Renovations
- Fair Housing compliance
- City inspections
- Team leadership
- Staff recruitment
- Performance management
Languages
English
Spanish
Timeline
Community Manager
Embrey Management Services - Norra 347 Units
03.2025 - Current
Assistant Property Manager
Embrey Management Services - Norra 347 Units
10.2022 - 03.2025
Assistant Property Manager
Moody National Companies - Bardin Greene 285 Units
06.2016 - 10.2022
Assistant Property Manager
SNK Realty Group - Arioso 288 Units
04.2007 - 02.2015
Leasing Consultant
Fifteen Asset Management - Oak Tree 206 Units
03.2005 - 04.2007
Some Credit Hours -
Brookhaven College
High School Diploma -
Thomas Jefferson High School
Awards and Recognition
- Top Shop for Mystery Shoppers, Q4 2025
- Captain Close Out, Q4 2024
- The Embrey Way, 2023
- Employee of the Year, 2012