Sandra Spencer
Toledo,OH
Summary
Detail-oriented Billing Specialist with a strong track record in customer invoicing, claims submission, and accounts receivable management. Committed to enhancing billing processes and building relationships with clients for effective resolution of inquiries. Been with ProMedica since 2011 had a lot of different positions starting as a UC/NA.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Toledo Hospital
Toledo, OH
08.2011 - Current
- Processed customer invoices using billing software and maintained accurate records.
- Assisted in preparing monthly billing statements and ensured timely distribution.
- Communicated with customers to clarify billing inquiries and provide assistance.
- Answered customer inquiries regarding billings, payments, account status.
- Worked closely with patients to discuss payment arrangements when needed.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Developed financial reports detailing accounts receivable aging status.
Education
High School Diploma -
Addison High
Addison, MI05-1991
Skills
- Customer invoicing
- Claims submission
- Accounts receivable monitoring
- Problem solving
- Time management
- Accounts receivable management
- Collection practices
- Payment posting
- Invoice processing
- Billing best practices
- Medical coding
- Monthly billing management
- Patient account management
- Relationship building
- Customer service
- HIPAA compliance
- Collections management
Timeline
Billing Specialist
Toledo Hospital
08.2011 - Current
High School Diploma -
Addison High