Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Family Business
Collingdale Pa
01.2022 - 01.2024
Developed customer service policies and procedures to meet and exceed industry service standards.
Tracked customer service cases and updated service software with customer information.
Processed customer service orders promptly to increase customer satisfaction.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Answered constant flow of customer calls with minimal wait times.
Handled customer inquiries and suggestions courteously and professionally.
Delivered prompt service to prioritize customer needs.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.