Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sandra  Stokes

Sandra Stokes

Collingdale ,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Family Business
Collingdale Pa
01.2022 - 01.2024
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Academy Park High School
Sharon Hill, PA
06.2023

Skills

  • Multitasking Abilities
  • Organization
  • Social integration
  • Daily Schedule Creation
  • Relationship Building
  • Friendly, Positive Attitude
  • Emotional Support
  • Customer Service
  • Calm Under Pressure
  • Verbal Communication
  • Critical Thinking
  • Time Management

Accomplishments

  • Supervised team of 11 tennis players .
  • Played Tennis in high school
  • student of the month
  • certificate award in academic activities

Timeline

Customer Service Representative

Family Business
01.2022 - 01.2024

High School Diploma -

Academy Park High School
Sandra Stokes