Sandra Suttle

Navarre,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Patient Access Representative

Wooster Community Hospital

Wooster, OH

11.2003 - Current

Checked stock to determine inventory level and placed orders for needed supplies.
Applied HIPAA privacy and security regulations while handling patient information.
Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Collected co-pays and other payments from patients at time of service.
Explained various admission forms and policies, acquiring signatures for consent.
Communicated financial obligations to patients and collected fees at time of service.
Greeted patients and visitors in a courteous and professional manner.
Managed incoming faxes related to patient registration processes.
Verified insurance coverage for services provided by the facility.
Created new patient accounts in EMR system as needed.
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Provided assistance to internal departments when needed.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Verified patients' insurance and payment methods during admissions or check-in processes.
Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Answered phones promptly in a professional manner.

Education

Associate of Science - Respiratory Therapy

Independence University, Salt Lake City, UT

12-2012

Obtained my Associate degeee in Reapiratory therapy. Clinicals were clmpleteed at Akron hospital under Mark Bebee.

High School Diploma -

Fairless High School, Navarre, OH

06-1980

Skills

Post-Discharge Care Coordination
Pre-Admission Requests
Work Quality Evaluation
Insurance Verification
Insurance Company Knowledgeable
Registration Management
Registration and Admissions
Training Coordination
Customer Service
HIPAA Compliance

Fee Collection
EMR
Call Screening
Team Leadership
Phone and Email Etiquette
Medical Terminology
Patient Registration
Eligibility Determination
Multitasking and Organization
Problem-Solving

Timeline

Patient Access Representative - Wooster Community Hospital

11.2003 - Current

Independence University - Associate of Science, Respiratory Therapy

Fairless High School - High School Diploma,