Sandra Ventura

Palmetto,FL

Summary

Experienced professional specializing in customer service, sales, and administrative functions. Proven track record of resolving complex issues and fostering positive client relationships through effective communication. Dedicated to ongoing professional development and optimizing work processes for better outcomes.

Overview

years of professional experience

Work History

Administrative Assistant

Performance Copying & Printing

Sarasota, FL

10.2023 - Current

Improve customer satisfaction by delivering high-quality prints within tight deadlines.
Provide detailed quotes to clients, helping them understand cost breakdown and options available.
Handle high email/call volume efficiently, directing to appropriate departments.
Operate copiers and printers, trim stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.

Data Entry

Franco Signor/ISO Claim Partners

Bradenton, FL

07.2019 - 08.2021

Receiving new client referrals.
Creating new claims, services, and tasks in Salesforce.
Assigning services/tasks to designated staff or departments.
Meeting 24hr turnaround time and following company procedures and policies.

Financial Services Associate

Amscot Financial Institution

Palmetto, FL

04.2018 - 06.2019

Processed various financial transactions such as deposits, withdrawals, loan payments, check cashing, and money orders accurately and efficiently.
Reduced fraudulent activities through continuous monitoring.
Answered high volume calls while working in a fast paced environment.
Accurately entered customer information into company software.

Certified Swing Manager

McDonalds Corporation

03.2014 - 03.2018

Supervised shifts with 30+ employees. Created schedules for 90+ employees.
Counted safe and drawers. Performed opening and closing procedures.
Cross-trained existing employees to maximize team agility and performance.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Skills

Bilingual: Spanish and English
Typing speed of 45 WPM
Excellent customer service

Attention to detail
Computer savvy

References

Gilbert González, Performance Copying - Production Manager, (941) 730-7555
Jannie Alcantar, Amscot Institution - Branch Manager, (832) 267-3528
Marlenny Polanco, McDonald’s - General Manager, (346) 392-3785

Timeline