Sandra Williams
Dallas,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
United Healthcare Group (Randstad Staffing Agency)
12.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Personal Care Attendant
Lakeshore Home Health Care Services
03.2014 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Documented vitals, behaviors, and medications in client medical records.
Patient Scheduler
Baylor Scott & White Health
09.2021 - 10.2022
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
Data Entry Clerk III
Bank Of America
07.2021 - 09.2021
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Preserved customer confidence and protected operations by keeping information confidential.
- Entered numerical data into databases with speed and accuracy using 10-key pad
Medical Office Assistant/Biller
SOTIL Chiropractic Health And Wellness
11.2019 - 04.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Chirotouch to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Medical Biller Support and Data Entry
Texas Oncology (Tekfortune Staffing Agency)
10.2017 - 07.2019
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Adhered to established standards to safeguard patients' health information.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
Education
Certified Medical Office Assistant - Medical Office Assistance
PCI Health Training Center
Dallas, TX01.2020
National Certified Medical Insurance Billing And C - Medical Billing And Coding
Mount View College
4849 W. Illinois Ave Dallas, TX 7521111.2017
High School Diploma -
F D Roosevelt High School
525 Bonnie View Rd Dallas, Texas05.1983
Skills
- Organization and Time Management
- Verbal and Written Communication
- Electronic Health Records Systems
- Comfort with Technology and Databases
- Diagnostic Codes
- Clerical and Filing Support
- HCPCS Compliance
- Patient Health Information Access
- Insurance Verification
- Medical Terminology
- Insurance Billing
Certification
- Nation Certified Medical Office Assistant - National Center for Competency Testing ( 2019- 2024
- National Certified Insurance Billing and Coding Training - 2019-2024
very active in the Church and Community
I serve as an Usher, as well on the Hospitality Board, which we are very active in helping and serving others with food, clothing and sometime a ride with running errands
Timeline
Patient Access Representative
United Healthcare Group (Randstad Staffing Agency)
12.2022 - Current
Patient Scheduler
Baylor Scott & White Health
09.2021 - 10.2022
Data Entry Clerk III
Bank Of America
07.2021 - 09.2021
Medical Office Assistant/Biller
SOTIL Chiropractic Health And Wellness
11.2019 - 04.2021
Medical Biller Support and Data Entry
Texas Oncology (Tekfortune Staffing Agency)
10.2017 - 07.2019
Personal Care Attendant
Lakeshore Home Health Care Services
03.2014 - Current
Certified Medical Office Assistant - Medical Office Assistance
PCI Health Training Center
National Certified Medical Insurance Billing And C - Medical Billing And Coding
Mount View College
High School Diploma -
F D Roosevelt High School
- Nation Certified Medical Office Assistant - National Center for Competency Testing ( 2019- 2024
- National Certified Insurance Billing and Coding Training - 2019-2024
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