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Sandra Woodruff
Granger,IN
Summary
Dynamic optician with a proven track record at Elkhart Eye Care, excelling in customer service and optical dispensing. Enhanced patient satisfaction through personalized consultations and precise fittings. Skilled in insurance verification and adept at implementing efficient office protocols, contributing to improved operational effectiveness and patient outcomes.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Optician
Elkhart Eye Care
Elkhart, IN
07.2016 - Current
- Provided personalized eyewear consultations to enhance customer satisfaction and meet individual vision needs.
- Fitted and adjusted eyeglasses and contact lenses, ensuring optimal comfort and performance for clients.
- Educated patients on proper lens care and eyewear maintenance, promoting long-term use and customer loyalty.
- Collaborated with ophthalmologists/optometrist to interpret prescriptions accurately, improving overall patient outcomes.
Office Manager
Bartlett Eye Clinic
Granger, IN
09.1995 - 07.2010
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated scheduling for patient appointments, optimizing clinic workflow.
- Supervised administrative staff, fostering a collaborative work environment.
- Implemented new electronic health record system to enhance data management accuracy.
- Trained new employees on office protocols and software systems for smooth onboarding.
- Monitored inventory levels and ordered supplies to maintain operational readiness.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Education
Associate of Science -
Associate of Arts - Business
Southwestern Michigan
Dowagiac, MI11-2019
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Adjusting eyewear
- Insurance billing
- Certified optician (ABO)
Certification
- NationalContactLens Examiners - Current
- Certified Optician ABO
Timeline
Optician
Elkhart Eye Care
07.2016 - Current
Office Manager
Bartlett Eye Clinic
09.1995 - 07.2010
Associate of Science -
Associate of Arts - Business
Southwestern Michigan