Sandramarie Alexya Castillo
Irving,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Dispatch Trainer
A #1 Air
04.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Educated clients on proper use of products and systems.
- Implemented diverse instructional methods, optimizing trainee engagement.
Bar Manager
Pena Inc
12.2012 - Current
- Increased bar profits by consistently promoting the highest drink options
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Reviewed incoming orders and assigned work to bartenders to maintain a demanding schedule
- Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments coming through a busy office
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective recommendations for guests
- Educated customers on promotions to enhance sales.
- Crafted special drink and cocktail menu items for seasonal offerings
Strategic Intake Manager
One Call Inc
08.2021 - 01.2022
- Dispatched drivers
- Initial evaluation to access the needs of each patient, collect documentation and facilitate transportation
- Input Data
- Working to assist patients or clients in accessing the services that they need to
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Offered advice and assistance to customers, paying attention to special needs or wants
- Kept all patient information secure and confidential
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Education
High School Diploma -
Chester W. Nimitz High School
Irving, TX.Skills
- Develop policies
- Oversee administrative functions
- Improve performance
- Strategize business plans
- Clerical support
- Conflict resolution
- Team building
- Strategic planning
- Group and Individual Instruction
- Course Planning
- Adult Education
- Training Initiatives
- Planning and Coordination
Timeline
Strategic Intake Manager
One Call Inc
08.2021 - 01.2022
Dispatch Trainer
A #1 Air
04.2021 - Current
Bar Manager
Pena Inc
12.2012 - Current
High School Diploma -
Chester W. Nimitz High School
Similar Profiles
Zane SpicerZane Spicer
HVAC Technician at A#1 AirHVAC Technician at A#1 Air
Margarito PadillaMargarito Padilla
Field Supervisor at A #1 Air Inc.Field Supervisor at A #1 Air Inc.
Craig LiikalaCraig Liikala
Inside Sales Asst Manager at A#1 AirInside Sales Asst Manager at A#1 Air