Sandra Y. Perez
Plantation,FL
Summary
Dedicated and results-driven professional with over 20+ years of comprehensive experience in property management, excelling in various roles from on-site management to executive leadership. Proven ability to effectively manage operations, enhance tenant relations, and optimize property performance. Recognized for exceptional organizational skills and a strong work ethic, consistently delivering high-quality results in fast-paced environments. Demonstrates strong leadership in mentoring teams and bilingual proficiency, ensuring high satisfaction and retention. A quick learner with a passion for taking on new challenges, eager to apply a wealth of industry knowledge and a customer-focused approach to a new career path.
Overview
21
21
years of professional experience
Work History
Assistant Property Manager
Willow Bridge Property Company
11.2020 - Current
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds, along with move-out charges.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Lead Customer Service Representative
Georgia Lottery Corporation
02.2013 - 10.2015
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Property Manager
Parkside Management Group
03.2011 - 01.2013
- Successfully increased occupancy rates from 88% to 94% for a property with 718 units, while achieving a 5% improvement in resident retention along with overseeing the daily operations.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collaborated with property ownership and the business manager to implement strategic enhancements to the property, aimed at attracting a greater number of potential tenants.
Owner
GreenLeaf Commercial & Residential Cleaning
04.2008 - 08.2010
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Property Manager
Steven D. Bell & Co
03.2007 - 04.2008
- Managed the financial performance of the property by overseeing rents, occupancies and expenditures.
- Ensured compliance with company policy, as well as federal and local regulations.
- Managed, trained and counseled onsite staff effectively.
- Analyzed monthly performance and budget projections, discussed strategies with the Regional Property Manager and completed annual asset business plans and budget forecasts.
- Audited and adheres to lease file policy with consistency
Assistant Regional Director
Condominium Concepts Management
02.2005 - 03.2007
- Prepared owner reporting packages including Budgets/Business Plans, Marketing strategies, and Monthly Owner Reports
- Monitored/analyzed monthly financial performance, rent variations, and maintained market intelligence
- Assured adherence to all government regulations including Fair Housing, Equal Employment Opportunity, ADA, OSHA, and Plaintiff Liability
- Monitored Marketing plans and made adjustments as necessary
Multi-Site Property Manager
Lenox Villas Condominium
09.2003 - 01.2005
- Oversaw the operations and management of 4 property portfolios, ensured optimal performance, tenant satisfaction, and adhere to company policies and regulations.
- Prepared and managed property budgets, monitored financial performance, and implemented cost-control measures to achieve financial goals.
- Fostered strong relationships with tenants, addressed concerns and enhanced resident satisfaction to maintain high occupancy rates.
- Developed and implemented marketing plans to attract potential tenants, utilizing various channels to maximize property visibility.
- Ensure all properties comply with local, state, and federal regulations, including health and safety standards.
- Provided regular reports to upper management on property performance, occupancy rates, and financial status.
Education
Certificate - Skincare And Beauty
G Skin & Beauty Institution
Chicago, IL06-2017
High School Diploma -
Kelvyn Park High School
Chicago, IL06-1987
Skills
- Proficient in Data Entry Systems, AMSI, Rent Roll Reports, Yardi Voyager, CRM and OneSite Property Management
- Strong understanding of property management principles for residential and commercial properties
- Excellent communication and interpersonal skills
- Ability to perform under pressure and meet tight deadlines, while maintaining organization
- Bilingual in English and Spanish
Timeline
Assistant Property Manager
Willow Bridge Property Company
11.2020 - Current
Lead Customer Service Representative
Georgia Lottery Corporation
02.2013 - 10.2015
Assistant Property Manager
Parkside Management Group
03.2011 - 01.2013
Owner
GreenLeaf Commercial & Residential Cleaning
04.2008 - 08.2010
Property Manager
Steven D. Bell & Co
03.2007 - 04.2008
Assistant Regional Director
Condominium Concepts Management
02.2005 - 03.2007
Multi-Site Property Manager
Lenox Villas Condominium
09.2003 - 01.2005
Certificate - Skincare And Beauty
G Skin & Beauty Institution
High School Diploma -
Kelvyn Park High School
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