Open To Work
Sandy Bekandy
Pompton Lakes,NJ
Work Preference
Summary
Results-driven dental office manager with expertise in insurance billing, staff management, and customer service. Proven track record of enhancing operational efficiency and fostering patient relationships.
Overview
11
11
years of professional experience
Work History
Dental Office Manager
Bergen Pediatric Dentistry
Fair Lawn, NJ
09.2014 - 12.2016
- Managed daily operations, ensuring efficient patient flow and scheduling.
- Supervised front office staff, fostering teamwork and enhancing productivity.
- Developed and implemented patient communication strategies to improve satisfaction.
- Coordinated dental supply inventory, optimizing costs and reducing waste.
- Conducted accurate biweekly payroll operations
- Managed insurance reconciliations
- Audited incoming invoices and resolved payment discrepencies
- Negotiated and administered service contracts with major insurance providers
- Evaluated contract fee schedules and reimbursement rates to maximize financial risk
- Oversaw billing processes, ensuring accuracy and timely collections.
- Trained new employees on office protocols and customer service standards.
- Enhanced electronic health record management for streamlined access to patient data.
- Analyzed workflow processes, identifying areas for improvement in operational efficiency.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
Dental Hygienist
Bergen Pediatric Dentistry
Fair Lawn, NJ
09.2014 - 12.2016
- Conducted thorough dental cleanings and assessments for pediatric patients.
- Educated patients and guardians on oral hygiene practices and preventive care.
- Assisted in developing individualized treatment plans tailored to patient needs.
- Maintained accurate patient records using dental management software.
- Collaborated with dentists to ensure comprehensive patient care and treatment efficiency.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Streamlined appointment scheduling processes, enhancing overall office workflow efficiency.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Polished patients' teeth to remove surface stains.
Dental Hygienist
Al Wazzan Dental
Quincy , MA
08.2013 - 06.2014
- Implemented infection control procedures to maintain a safe clinical environment.
- Trained new staff on best practices for patient interaction and clinical protocols.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Applied fluoride treatments to strengthen tooth enamel and prevent cavities in both children and adults.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Collaborated with the dental team to develop comprehensive treatment plans for patients with complex conditions.
- Educated patients on oral hygiene and care to prevent future dental issues.
Sales Associate
Bloomingdales
Chestnut Hill, MA
10.2005 - 04.2008
- Provided exceptional customer service, enhancing shopping experiences and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented visual merchandising strategies to enhance store displays, driving increased customer engagement.
- Collaborated with management on strategic planning for store events, elevating brand presence within the community.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Dental Hygiene
Massachusetts College of Pharmacy And Health Science Univers
Boston, MA06-2013
Skills
- Insurance billing
- Schedule management
- Dental office management
- Computer skills
- Customer service
- Staff management
- Business development
- Training and development
- Human resources management
- Reconciliations
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Dental Office Manager
Bergen Pediatric Dentistry
09.2014 - 12.2016
Dental Hygienist
Bergen Pediatric Dentistry
09.2014 - 12.2016
Dental Hygienist
Al Wazzan Dental
08.2013 - 06.2014
Sales Associate
Bloomingdales
10.2005 - 04.2008
Bachelor of Science - Dental Hygiene
Massachusetts College of Pharmacy And Health Science Univers