Sandy Borchers
Washougal,WA
Summary
Results-oriented Business Development Representative with over 25 years of experience producing outstanding results and strong revenue growth for busy Real Estate industry. Successful closing sales quickly and securing repeat business. Motivated and respected professional with excellent communication, negotiation skills, and customer service.
Overview
36
36
years of professional experience
Work History
Business Development Representative
Clark County Title
Vancouver, WA
05.2018 - Current
- Successfully contributed increase in sales. Consistently met or exceeded sales goals.
- Consistently called on Real Estate, Mortgage Lending, and Builder offices
- Connected Realtors and Mortgage Lender to create business partnership.
- Matched Escrow officers with clients.
- Developed relationships with new prospects maintained strong relationships with clients to ensure retention.
- Networked among local business and community organizations to develop leads and generate business.
- Diffused difficult situations for customers.
- Creative techniques to promote company.
Mortgage Lon Officer
Umpqua Community Bank
Vancouver, WA
03.2017 - 05.2018
Mortgage Loan Officer
Banner Bank
Vancouver , WA
02.2016 - 03.2017
Mortgage Loan Officer
Caliber Home Loans
Vancouver, WA
05.2015 - 02.2016
- Originated Mortgage loan. Research and locate best program to fit client needs. Providing best customer service and financing for client.
- Passionate about serving others.
- Strong sales skills. Bring in new business through marketing, networking, and Public relations
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy business partner and borrower needs.
- Proactively identified solutions for customers experiencing credit issues.
Personal Trainer and Group Fitness Instructor
Lloyd Athletic Club
Portland, OR
08.2011 - 05.2015
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Educated customers through creative presentations about health and personal benefits of services.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Organized files and created new system for personal fitness plans, records and contracts.
- Met health education and wellness objectives with implementation of new training programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Commitment to Excellence
Mortgage Loan Officer
Columbia Credit Union
Vancouver, WA
06.2005 - 08.2011
- Mortgage Loan officer for Columbia Credit Union. Completing and submitting members mortgage loan application.
- Explained different types of loans pertaining to client situations.
- Supplied member with best interest rate.
- Built lasting business relationships through interpersonal skills and positive rapport with people at all levels of responsibility. Realtors and builders.
- Fielded customer complaints and provided solutions.
- Proactively identified solutions for customers experiencing credit issues.
Consumer Loan Officer
Columbia Credit Union
Vancouver, WA
12.2004 - 06.2005
- Originated Home Equity, Auto, and Personal loans
- Open personal new accounts, both business and personal: IRA, CD, Checking, Savings , and Money market.
- Successfully met and exceeded monthly sales goals.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained strict confidentiality of bank records and client information.
Mortgage Loan Officer
Columbia Credit Union
Vancouver, WA
01.2003 - 12.2004
Mortgage Loan Officer
Bay Mortgage
Vancouver, WA
09.2000 - 01.2003
Mortgage Loan Officer
Qpoint Home Mortgage
Vancouver, WA
10.1998 - 09.2000
Mortgage Loan Officer
Crown Home Mortgage
Vancouver, WA
04.1997 - 10.1998
- Originated mortgage loans, reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Worked with Realtors, Builders, CPA's, and Divorce Attorneys to form solid business relationships
Department Manager
Nordstrom Distribution Center
Portland OR, Freemont CA, Annapolis, MD, , Portland OR
02.1987 - 04.1997
- Managed 35 core employees, including 75 temporary employees, 4 assistant managers, and 8 trainers between two shifts. Developed 2 assistant managers to promotion.
- Established production standards and formulated annual budget.
- Consistently met corporate goals for safety, loss prevention, quality, production, turn times and service, thereby earning annual bonuses.
- Implementation of incentive programs for employees. Responsible for employee job performance reviews.
- Plan, organize, and presented "Buyer" training seminars.
- Troubleshooting/problem solving capabilities requiring research and intervention.
Skills
- Excellent Communication Skills
- Commitment to excellence
- Organized and responsive
- Proactive
- Highly Energetic
- Strong decision making skills
- Confident
- Humble
- Driven
- Strong ability to work as a Team
- Strong Customer Service skills
- Self Starter
- Strong Leadership skills
Accomplishments
- Member of Clark County Association of Realtors
- Builder Industry Association of Clark County member
- National Association Professional Mortgage Women | Columbia River - Member
- Vancouver Rotary
- American Cancer Society - Relay For Life
- Licensed Mortgage Loan Officer
- Certified Personal Trainer
- Certified Silver Sneaker Instructor
- Certified Group Fitness Instructor
Timeline
Business Development Representative
Clark County Title
05.2018 - Current
Mortgage Lon Officer
Umpqua Community Bank
03.2017 - 05.2018
Mortgage Loan Officer
Banner Bank
02.2016 - 03.2017
Mortgage Loan Officer
Caliber Home Loans
05.2015 - 02.2016
Personal Trainer and Group Fitness Instructor
Lloyd Athletic Club
08.2011 - 05.2015
Mortgage Loan Officer
Columbia Credit Union
06.2005 - 08.2011
Consumer Loan Officer
Columbia Credit Union
12.2004 - 06.2005
Mortgage Loan Officer
Columbia Credit Union
01.2003 - 12.2004
Mortgage Loan Officer
Bay Mortgage
09.2000 - 01.2003
Mortgage Loan Officer
Qpoint Home Mortgage
10.1998 - 09.2000
Mortgage Loan Officer
Crown Home Mortgage
04.1997 - 10.1998
Department Manager
Nordstrom Distribution Center
02.1987 - 04.1997