Sandy Martinez
Miramar,FL
Summary
Over the course of my career at Walgreens, I have taken on multiple roles that reflect both front-end and pharmacy responsibilities. Each position has contributed to my comprehensive knowledge of retail pharmacy operations and customer service excellence.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Shift Lead
Walgreens
Hallandale, FL
05.2025 - Current
- Supervises team members during shifts
- Supports store managers with daily operations
- Opens and closes the store when needed
- Handles cash management and register issues
- Assists customers and resolves complaints
- Delegates tasks and helps keep the store organized
- Trains and supports new employees
- Monitors inventory, stocking, and store appearance
- Ensures company policies and safety procedures are followed
- Helps manage photo, online pickup, and front-end operations
- Provides leadership and teamwork support during busy hours
- May assist pharmacy operations if trained
- Requires strong communication, multitasking, and leadership skills
- Acts as the manager on duty when leadership is unavailable
Registered Pharmacy Technician
Walgreens
Hallandale, FL
03.2025 - 05.2025
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Managed inventory levels and performed regular stock checks to prevent shortages.
- Assisted pharmacists in preparing medications and providing patient consultations on proper usage.
- Operated pharmacy software systems for prescription management and patient record maintenance.
Pharmacy Customer Service Associate
Walgreens
Hallandale, FL
12.2024 - 03.2025
- Works in the pharmacy area helping customers and pharmacists
- Assists with prescription pickup and drop-off
- Answers customer questions and phone calls
- Handles cash register and insurance information
- Organizes medications and pharmacy inventory
- Helps keep the pharmacy clean and organized
- Provides customer service while following privacy laws
- May prepare for pharmacy technician training/certification
- Requires communication, organization, and multitasking skills
- Good entry role for a future pharmacy technician career
Pharmacy Technician Trainee
Walgreens
Hallandale, FL
11.2023 - 11.2024
- Assists pharmacists and pharmacy technicians with daily tasks
- Learns how to prepare and process prescriptions
- Helps customers with prescription pickup and questions
- Enters prescription information into the computer system
- Handles insurance and payment processing
- Organizes and stocks medications and pharmacy supplies
- Follows pharmacy laws, safety rules, and HIPAA privacy policies
- Develops customer service and communication skills
- Receives on-the-job pharmacy training
- Works toward becoming a certified/licensed pharmacy technician
- Cross-trained employee who works in different areas of the store
- Helps wherever coverage is needed
- Assists with: Cash register/customer service
Stocking shelves
Photo orders
Store organization
Basic pharmacy support
- Covers breaks and call-outs for other employees
Education
High School Diploma -
Somerset Academy Central Miramar Campus
Miramar, FLSkills
- Customer service focus
- Employee training
- Team motivation
- Cash handling
- Shift leadership
- POS system operation
- Customer service management
- Policy and procedure enforcement
- OSHA regulations compliance
- Organizational skills
- Critical thinking
- Time management
Certification
- Licensed Registered Pharmacy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Walgreens
05.2025 - Current
Registered Pharmacy Technician
Walgreens
03.2025 - 05.2025
Pharmacy Customer Service Associate
Walgreens
12.2024 - 03.2025
Pharmacy Technician Trainee
Walgreens
11.2023 - 11.2024
High School Diploma -
Somerset Academy Central Miramar Campus