Sandy Porterfield
Cayce,SC
Summary
Proficient food service management professional successful at overseeing employee training, optimizing team performance, and increasing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Wendys Tarheel Capital
Cayce, South Carolina
03.2023 - Current
- Recruited, trained and empowered employees to achieve key performance indicators.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Developed service and sales strategies to improve retention and revenue.
- Investigated and resolved customer complaints concerning food quality and service.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Handled customer complaints and feedback, implementing changes to improve service.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Coordinated maintenance and repair of food service equipment.
- Implemented cost control measures to reduce expenses and increase profitability.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
Customer Service Experience Manager
JCPenney
Columbia, South Carolina
12.2019 - 05.2023
- Contributed to merchandising ideas at team meetings to increase sales.
- Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Supervised work of cashiers, training new team members and monitoring performance.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
General Manager of Food Service
Captain D's Seafood
Newberry, South Carolina
02.2022 - 03.2023
- Investigated and resolved customer complaints concerning food quality and service.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Handled customer complaints and feedback, implementing changes to improve service.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Coordinated maintenance and repair of food service equipment.
- Implemented cost control measures to reduce expenses and increase profitability.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Food Service Manager
Aramark University of South Carolina
Columbia , SC
10.2016 - 12.2019
- Collaborated with health inspectors to address any compliance issues promptly.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Assisted staff by serving food and beverages or bussing tables.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Trained new employees to perform duties.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Implemented cost control measures to reduce expenses and increase profitability.
- Maintained records of food inventory, supplies, and equipment.
- Tracked costs associated with food production to maintain profit margins.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
Education
High School Diploma -
Airport High School
West Columbia, SC06-1994
Skills
- Marketing and promotions
- Sales growth
- Operations management
- Scheduling and rostering
- Cost control
- Hiring procedures
- Purchasing
- Hiring standards
- Kitchen operations management
- Quality control
- Staff leadership
- Sales leadership
- Health inspections
- Customer service
- Hiring and firing
Certification
- Serv Safe Certified
Timeline
General Manager of Food Service
Wendys Tarheel Capital
03.2023 - Current
General Manager of Food Service
Captain D's Seafood
02.2022 - 03.2023
Customer Service Experience Manager
JCPenney
12.2019 - 05.2023
Food Service Manager
Aramark University of South Carolina
10.2016 - 12.2019
High School Diploma -
Airport High School