Sandy Ribeiro
Ludlow,MA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
32
32
years of professional experience
Work History
Store Manager
Men’s Wearhouse
Holyoke, MA
08.2020 - Current
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Manager
Men's Wearhouse
Waterford, CT
03.2013 - 08.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Operations Manager
Men’s Wearhouse
West Hartford, CT
10.2006 - 03.2013
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created detailed reports on the performance of individual departments within operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Training Manager
Men’s Wearhouse
Manchester, CT
06.1999 - 10.2006
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Researched emerging trends in corporate learning solutions and technologies.
Store Manager
JRiggings
Manchester, CT
06.1994 - 06.1999
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Sales Associate
J. Riggings
Trumbull, CT
08.1992 - 06.1994
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Arts - Tourism And Spanish
Central Connecticut State University
New Britain, CT05-1998
High School Diploma -
Trumbull High School
Trumbull, CT06-1991
Skills
- Retail Inventory Management
- Supply Ordering
- Employee supervision and motivation
- Inventory Management
- Recruiting and Hiring
- Team Building and Leadership
- Loss Prevention Procedures
- Staff Management
- MS Office proficient
- Customer Service
Languages
English
Native/ Bilingual
Portuguese
Professional
Spanish
Professional
Accomplishments
- Aloha Award Winner, Recognition Travel reward, Men's Wearhouse Nov 2010
- Student Volunteer of the Year, CCSU April 1997
- Currently running highest volume store exceeding $4 million in sales.
- Minimizing shrink in all locations under 1% loss
- Proud of the endless employees hired, trained and promoted throughout the company
References
- Antonio Lorenzo, Regional Manager 978-239-4137
- Sam Figueroa, Former Manager 413-433-5650
- Chris Lorenzo, Former Training Coordinator Tailored Brands 617-306-4021
Timeline
Store Manager
Men’s Wearhouse
08.2020 - Current
Assistant Manager
Men's Wearhouse
03.2013 - 08.2020
Operations Manager
Men’s Wearhouse
10.2006 - 03.2013
Training Manager
Men’s Wearhouse
06.1999 - 10.2006
Store Manager
JRiggings
06.1994 - 06.1999
Sales Associate
J. Riggings
08.1992 - 06.1994
Bachelor of Arts - Tourism And Spanish
Central Connecticut State University
High School Diploma -
Trumbull High School
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