Sandy Santos-Marquez
Chula Vista,CA
Summary
Licensed Esthetician with more than 600 hours of training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
SeaWorld Parks & Resorts
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated guests on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Laundry Attendant
EZ Clean
09.2020 - 03.2024
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Collected soiled linens and clothing and pretreated stains.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Dispatcher/Customer Service Representative
Transdev Transportation
06.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Restaurant Waitress
Tender Greens Restaurant
03.2019 - 05.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Waitress
Mariscos MG Beyer
01.2018 - 08.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Completed credit payments via card processing systems.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
JE-Exports
06.2017 - 01.2018
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Eastlake High School
Chula Vista, CAEsthetician - Esthetics Student
San Diego City College
San Diego, CASkills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Excellent people skills
- Outgoing Personality
- Complex Problem-Solving
- POS System Operation
- Merchandising understanding
Certification
Licensed Esthetician
PCA Chemical Peel Certification
Lash Lift Certification
Food Handlers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
SeaWorld Parks & Resorts
03.2024 - Current
Laundry Attendant
EZ Clean
09.2020 - 03.2024
Dispatcher/Customer Service Representative
Transdev Transportation
06.2019 - 07.2020
Restaurant Waitress
Tender Greens Restaurant
03.2019 - 05.2019
Restaurant Waitress
Mariscos MG Beyer
01.2018 - 08.2018
Cashier
JE-Exports
06.2017 - 01.2018
High School Diploma -
Eastlake High School
Esthetician - Esthetics Student
San Diego City College
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