Dance
Sandy Willis
Hostess
Chesapeake,VA
Summary
Dynamic and dedicated Restaurant Hostess at Kyoto Japanese Steakhouse, skilled in customer service and conflict resolution. Successfully enhanced guest experiences by efficiently managing reservations and accommodating special needs. Fostered teamwork and maintained a welcoming atmosphere, ensuring a seamless experience in a high-volume environment.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Kyoto Japanese Steakhouse
Chesapeake
12.2022 - Current
- Completed daily side work tasks assigned by management, such as refilling supplies or prepping items for take-out.
- Answered the telephone to provide dining information, take reservations, and take out orders.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Greeted incoming guests to escort them to the assigned dining area and present menus.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Assigned patrons to suitable tables according to server rotation.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- I stayed attentive to server availability and table turnover to seat guests quickly.
- Spoke with patrons to converse, answer questions, or respond to complaints.
Education
High School Diploma -
Homeschool
Chesapeake, VA06-2024
Skills
- Customer service
- Time management
- Inventory management
- Team building
- Conflict resolution
- Effective communication
- High-volume phone answering
- Coordinating tasks
- Team collaboration
- Friendly demeanor
Affiliations
- Chesapeake Dance Center
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Writing
Timeline
Restaurant Hostess
Kyoto Japanese Steakhouse
12.2022 - Current
High School Diploma -
Homeschool
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