Saniyah Ryals
Pompano Beach,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
Oakland, FL
02.2023 - Current
- Effectively handled incoming calls by directing them to the appropriate individuals and relaying messages.
- Created a friendly atmosphere for customers through warm greetings.
- Provided customer support through various channels including phone, email, and face-to-face interactions.
- Managed cash transactions with precision, ensuring accurate balance of the register after every shift.
- Served as the first point of contact for incoming calls, ensuring callers were directed to the correct personnel or department.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Kids Care
LA Fitness
Oakland, FL
02.2023 - Current
- Maintained accurate records of camper attendance, behavior management issues, and health concerns.
- Managed and organized excursions to diverse local venues, parks, and places of attraction.
- Assisted in food preparation and cleanup for snack and lunch periods at the camp.
- Established frequent dialogue with parents to discuss the ongoing progress of their child while at the camp.
- Ensured compliance with all applicable safety regulations and policies while on duty at the camp.
Patient Care Taker
TLC
Pompano Beach, FL
06.2019 - 07.2019
- Explained medical procedures and treatments to patients in simple language they could understand.
- Ensured that all medical supplies were stocked appropriately at all times.
- Encouraged patients to participate in therapeutic activities, such as exercise programs or leisure activities.
- Observed changes in patient behavior or physical condition and reported any issues immediately.
Education
High School Diploma -
Phyls Academy
Margate, FL05-2022
Skills
- Departmental support
- Supply Management
- Office Administration
- Correspondence typing
- File Organization
- Front Office Management
- Customer Service
- Administrative Support
- Appointment confirmation
- Mail Sorting
- Guest Relations
- Spreadsheet tracking
Timeline
Front Desk Receptionist
LA Fitness
02.2023 - Current
Kids Care
LA Fitness
02.2023 - Current
Patient Care Taker
TLC
06.2019 - 07.2019
High School Diploma -
Phyls Academy
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