Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sanjie Mae Jamolin

Las Vegas,NV

Summary

Proven in high-volume dining environments, adept at enhancing customer experiences at Cipriani, Wynn, and Bellagio Hotel, showcasing exceptional customer service and effective multitasking skills. Achieved significant reduction in customer service complaints through expert seating arrangements and operational efficiency. Demonstrates patience, empathy, and a detail-oriented approach, ensuring operational excellence and customer satisfaction.

Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

5
5
years of professional experience

Work History

Hostess

Cipriani, Wynn
Las Vegas, NV
01.2024 - Current
  • Executed efficient handling and packing of daily outbound freight in compliance with operational standards.
  • Checked merchandise for defects and requested replacements from suppliers.
  • Handled pallets and containers with precision tools to support operational efficiency.

Hostess

Bellagio Hotel and Casino
Las Vegas
05.2023 - 01.2025
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience of accurate wait times.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Associate

Amazon
Las Vegas
01.2021 - 12.2021
  • Executed efficient handling and packing of daily outbound freight in compliance with operational standards.
  • Checked merchandise for defects and requested replacements from suppliers.
  • Handled pallets and containers with precision tools to support operational efficiency.

Cashier

El Pollo Loco
Henderson, NV
04.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate Of Applied Business - Marketing

College of Southern Nevada
Las Vegas, NV

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Seating arrangements
  • High volume dining

Languages

Tagalog
Native or Bilingual
English
Full Professional

Timeline

Hostess

Cipriani, Wynn
01.2024 - Current

Hostess

Bellagio Hotel and Casino
05.2023 - 01.2025

Associate

Amazon
01.2021 - 12.2021

Cashier

El Pollo Loco
04.2020 - 01.2021

Associate Of Applied Business - Marketing

College of Southern Nevada
Sanjie Mae Jamolin