San Juana Saunders
San Antonio,TX
Summary
Driven Assistant Manager at Smile Kings Dental, adept in customer relations and staff supervision, significantly improved customer satisfaction and team performance. Skilled in problem-solving and money handling, I excel in optimizing operations and financial management, ensuring high-quality service and efficient problem resolution.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Smile Kings Dental
San Antonio, TX
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Established team priorities, maintained schedules and monitored performance.
Patient Financial Coordinator
Smile Kings Dental
San Antonio, TX
01.2018 - 03.2024
- Expedited claims processing by accurately submitting electronic claims within established timeframes consistently.
- Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
- Collaborated with clinical teams to optimize patient care coordination and financial management.
- Contributed to the hospital''s financial stability by maintaining accurate records of all transactions and reconciliations.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.
- Provided compassionate support to families facing financial hardships due to medical expenses, helping them identify resources for assistance.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Dental Assistant
Smile Kings Dental
San Antonio, TX
01.2017 - 01.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
East Central High School
San Antonio, TXSkills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Customer Service
- Decision-Making
- Problem-Solving
Timeline
Assistant Manager
Smile Kings Dental
03.2024 - Current
Patient Financial Coordinator
Smile Kings Dental
01.2018 - 03.2024
Dental Assistant
Smile Kings Dental
01.2017 - 01.2018
East Central High School