SanJuanita Lucio (Janie)
Baytown
Summary
Diligent permit specialist with solid background in managing permit applications and ensuring compliance with regulatory standards. Valued for collaborative approach, adaptability, and commitment to achieving project goals. Excels in customer service to make customer feel comfortable and at ease with permit application process.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Permit Specialist
City Of Baytown
07.2023 - Current
- Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
- Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
Bank Teller
Wells Fargo
06.2010 - 11.2013
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Monitored and reported suspicious activity in line with bank security policies.
Teacher's Assistant
Goose Creek CISD
08.2007 - 06.2010
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
High School Diploma -
La Joya High School
La Joya, TX05.2005
Skills
- Permit processing
- Customer relationship development
- Compliance, banking laws and regulations
- Spanish speaking
- Customer Accounts Management
- Excellent time management skills
- Attention to detail
- Construction
Certification
- CPC - Course completed with one year experience equivalent. Test to be taken.
Timeline
Permit Specialist
City Of Baytown
07.2023 - Current
Bank Teller
Wells Fargo
06.2010 - 11.2013
Teacher's Assistant
Goose Creek CISD
08.2007 - 06.2010
High School Diploma -
La Joya High School
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