Sankeeva Thomas

• I've been working as a cosmetologist/ hairstylist on my own since the age of 16, when I’m not working at my 9 to 5 I’m working my personally own business
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

• Built strong customer relationships with empathetic communication and active listening skills.
• Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
• Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
• Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Climbed career ladder from position of front-end cashier to achieve role of front end lead.

• Enhanced user experience by implementing responsive web design and optimizing website performance.
• Participated in ongoing professional development opportunities to stay current with industry trends and emerging technologies.