Santana Baker
Central City,PA
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated 10+ years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
13
13
years of professional experience
Work History
Clinical Coordinator
Pediatric Care Specialist
06.2022 - Current
- Improved patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
Treasury Accountant
Cairnbrook Community Club
12.2023 - Current
- Enhanced financial reporting accuracy by conducting thorough daily bank reconciliations for company accounts.
- Streamlined cash management processes, implementing efficient payment and receipt tracking systems.
- Improved cash flow forecasting by analyzing historical data and monitoring economic trends.
- Ensured accurate financial records, diligently maintaining general ledger accounts for treasury transactions.
- Strengthened internal controls, conducting regular audits to ensure compliance with policies and procedures.
Medical Assistant
Pediatric Care Specialist
10.2017 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
CPG Urology Conemaugh Health Systems
10.2016 - 10.2017
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Resident Care Aid
Arbutus Park Manor
03.2016 - 10.2016
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Improved residents'' quality of life through consistent monitoring, documentation, and communication with healthcare providers.
- Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
- Streamlined medication administration by accurately following physician orders and documenting any changes.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Conducted ongoing assessments of resident needs to ensure appropriate levels of care were provided at all times.
Assistant Store Manager
Dollar General
07.2015 - 03.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Nurse Aide
Country Manor
07.2014 - 07.2015
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
Medical Assistant
Conemaugh Memorial Medical Center
12.2010 - 07.2014
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Education
General Diploma - Medical
Bradford School
Pittsburgh, PA04.2009
High School Diploma -
Shade High School
Cairnbrook, PA05.2008
Skills
Phlebotomy, Pediatrics, EKG, Allergy Testing, Electronic Medical Records, Customer Service, Medical Terminology, Medical Records, Billing and Coding, CPR Certified, HIV Clinical Experience, Proficient in Microsoft Office, Scheduling, 60 WPM
References
Rebecca Burns
Timeline
Treasury Accountant
Cairnbrook Community Club
12.2023 - Current
Clinical Coordinator
Pediatric Care Specialist
06.2022 - Current
Medical Assistant
Pediatric Care Specialist
10.2017 - Current
Medical Assistant
CPG Urology Conemaugh Health Systems
10.2016 - 10.2017
Resident Care Aid
Arbutus Park Manor
03.2016 - 10.2016
Assistant Store Manager
Dollar General
07.2015 - 03.2016
Nurse Aide
Country Manor
07.2014 - 07.2015
Medical Assistant
Conemaugh Memorial Medical Center
12.2010 - 07.2014
General Diploma - Medical
Bradford School
High School Diploma -
Shade High School
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