Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
BusinessAnalyst
Santana Ramos

Santana Ramos

Austin,TX

Summary

Well-qualified senior leasing consultant with CRM experience. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

5
5
years of professional experience

Work History

Senior Leasing Consultant

CWS Apartments
Austin, Texas
08.2022 - Current
  • Inspected highly confidential customer information in order to confirm authenticity of earnings
  • Gained revenue of $1.25 million dollars YTD.
  • Evaluated customer's desire to better meet their needs with products available.
  • Over-looked/Audited over 450 contracts with project goals for efficiency.

Plumbing Apprentice

John Moore
Houston, Texas
2021.06 - 2022.08
  • Ensured work was always in compliance with city ordinance.
  • Conveyed & assembled plans with master technicians to execute jobs on a time sensitive deadline.
  • Demonstrated delegation earned 25% to 50% more revenue.

Dispatcher

Best Choice Drains & Plumbing
Houston, Texas
2020.08 - 2021.06
  • Received and managed incoming calls, emails, & other forms of communication from customers, clients, or field personnel.
  • Utilized dispatching software (such as FieldEdge), GPS systems, and
    other tools to track and coordinate resources effectively.
  • Prioritized and assessed the urgency of requests, incidents, or emergencies, and dispatch appropriate resources accordingly.

Store Manager

PetSmart
Houston, Texas
2018.09 - 2020.08
  • Monitored inventory and cashflow to minimize company's loss expenses.
  • Lifted all team members to good mental space daily to encourage positivity, which created more productive work environments.
  • Managed three departments consisting of 15+ employees in fast-paced environment through proactive communication
  • Examined customer feedback and assembled solutions that improved customer retention by 55%.
  • Delegated events that increased customer engagement with our product by giving back to communities.

Education

High School Diploma -

Mayde Creek High School
Katy
07.2018

Skills

  • Analytical thinking
  • Strong communication skills
  • Customer Service orientation
  • Attention to Detail
  • Problem Solving Abilities
  • Adaptability

Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Senior Leasing Consultant

CWS Apartments
08.2022 - Current

Plumbing Apprentice

John Moore
2021.06 - 2022.08

Dispatcher

Best Choice Drains & Plumbing
2020.08 - 2021.06

Store Manager

PetSmart
2018.09 - 2020.08

High School Diploma -

Mayde Creek High School

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Santana Ramos