Santana Wilks
Bassfield,MS
Summary
Versatile and dynamic, with a proven track record at Family Dollar for elevating operational efficiency and team performance. Excelled in staff oversight and workplace safety, mentoring teams to surpass sales quotas by 20%. Skilled in drawer counting and adept at fostering a culture of excellence through effective leadership and strategic planning.
Overview
4
4
years of professional experience
Work History
Key Holder
Dollar General
Sumrall, MS
04.2023 - 07.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management to determine key tasks and delegate to staff members.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Handled customer inquiries and complaints with professionalism and patience.
Assistant Store Manager
Family Dollar
Prentiss, MS
02.2021 - 06.2022
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Monitored progress by establishing plans, budgets and measuring results.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Cook
Wards
Prentiss, MS
01.2020 - 07.2021
- Distributed food to service staff for prompt delivery to customers.
- Organized storage areas for efficient usage of space.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Monitored stock levels of food items and ordered more when necessary.
- Performed basic administrative duties such as inventory management, ordering supplies.
Education
GED -
Pearl River Community College
Poplarville, MS09-2013
Skills
- Drawer counting
- Opening and closing coordination
- Bank deposits
- Sales quotas
- Staff oversight
- Workplace safety
Timeline
Key Holder
Dollar General
04.2023 - 07.2024
Assistant Store Manager
Family Dollar
02.2021 - 06.2022
Cook
Wards
01.2020 - 07.2021
GED -
Pearl River Community College