Santanah Ward
Gadsden,AL
Summary
Adept at cash management and hospitality service. Significantly enhanced customer satisfaction and repeat business at Western Sizzlin Steak House and Buffet through fast, high quality customer service. Trained new staff, excelled in POS operations, and expertly managed financial transactions, demonstrating a strong work ethic and professional demeanor.
Overview
9
9
years of professional experience
Work History
Server
Western Sizzlin Steak House and Buffet
10.2016 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Created change orders and deposits.
Team Member
Chick-fil-A
07.2015 - 10.2016
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Gadsden City High School
Gadsden, AL05.2017
Skills
- Cash counting
- Strong Work Ethic
- Professional Appearance
- Hospitality service expertise
Timeline
Server
Western Sizzlin Steak House and Buffet
10.2016 - Current
Team Member
Chick-fil-A
07.2015 - 10.2016
High School Diploma -
Gadsden City High School
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