Summary
Overview
Work History
Education
Skills
Timeline
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Santanna Willis

Warner Robins,GA

Summary

Eager individual with strong communication, teamwork, and problem-solving strengths. Brings reliability, initiative, and positivity to new challenges. Motivated to support team goals and contribute to overall workplace success.

Professional with focus on maintaining high standards and achieving tangible results. Brings experience in supporting automotive operations and ensuring smooth workflow. Known for strong team collaboration, reliability, and adaptability to changing needs. Skilled in customer service, vehicle handling, and maintaining cleanliness and organization.

Personable and reliable, bringing keen understanding of customer service and vehicle maintenance. Possesses solid grasp of vehicle safety protocols and basic maintenance tasks, ensuring smooth operations and customer satisfaction. Committed to providing exceptional service and maintaining highest standards of cleanliness and organization.

Developed strong organizational and multitasking skills in high-paced automotive environment. Proven ability to maintain vehicles and provide exceptional customer service. Seeking to transition into new role where these skills can be effectively utilized and further developed.

Overview

3
3
years of professional experience

Work History

Sales Associate

Office Depot Inc
Warner Robins, GA
02.2022 - 08.2022
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Processed sales transactions accurately using point-of-sale systems and managed cash register operations.
  • Maintained organized merchandise displays to maximize visibility and drive customer interest.
  • Collaborated with team members to achieve daily sales goals and improve store performance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Participated in inventory management by restocking shelves and conducting stock audits regularly.

Sales Associate

At Home
Warner Robins, GA
09.2023 - 12.2023
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
  • Supported promotional events by setting up displays and assisting with customer engagement activities.
  • Helped customers locate products and checked store system for merchandise at other sites.

Service Porter

Five Star Automotive Group
Warner Robins, GA
04.2024 - 06.2024
  • Coordinated vehicle check-in and pick-up activities, prioritizing customer satisfaction and operational efficiency.
  • Maintained cleanliness and organization of service area, enhancing overall operational efficiency.
  • Supported technicians by preparing vehicles for service, including fuel and fluid checks.
  • Delivered exceptional customer service by addressing inquiries and providing timely updates on vehicle status.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Performed cleaning and maintenance duties as directed.
  • Assisted customers with vehicle check-in and pick-up processes, ensuring a seamless experience.

Sales Representative

Five Star Automotive Group
Warner Robins, GA
07.2024 - 10.2024
  • Developed strong customer relationships to enhance client satisfaction and loyalty.
  • Executed daily sales strategies to achieve individual and team targets effectively.
  • Assisted customers in selecting vehicles based on needs and preferences, ensuring a personalized experience.
  • Collaborated with team members to streamline the sales process and improve service delivery.

Education

High School Diploma -

Warner Robins High School
Warner Robins, GA
05-2021

No Degree - Graphic Design

Georgia State University
Atlanta, GA

Associate of Arts - Sports Management

Middle Georgia State University
Macon, GA
12-2023

Welding Diploma - Welding

Central Georgia Technical College
Warner Robins, GA
12-2026

Skills

  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Relationship building
  • Product and service knowledge
  • Strategic planning
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Quick learner
  • Strong work ethic
  • Goal oriented

Timeline

Sales Representative

Five Star Automotive Group
07.2024 - 10.2024

Service Porter

Five Star Automotive Group
04.2024 - 06.2024

Sales Associate

At Home
09.2023 - 12.2023

Sales Associate

Office Depot Inc
02.2022 - 08.2022

High School Diploma -

Warner Robins High School

No Degree - Graphic Design

Georgia State University

Associate of Arts - Sports Management

Middle Georgia State University

Welding Diploma - Welding

Central Georgia Technical College