Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santia Jenkins

Augusta,Georgia

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

3
3
years of professional experience

Work History

Sales Representative

TTEC
05.2023 - 12.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Customer Service Representative

URBN
01.2021 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

Grovetown High School
Grovetown, GA
05.2018

Skills

  • Competitor Research
  • Account Development
  • Network Development
  • Sales Development
  • Customer Retention
  • Customer Needs Assessment
  • Client Service
  • Sales Consultation
  • Sales Closing
  • Customer Service
  • Account Management
  • Complex Problem-Solving
  • Sales Industry Knowledge
  • Product and Service Sales
  • Sales Expertise
  • Adaptability
  • Multitasking
  • Self-motivation
  • Upselling and cross-selling
  • Payment Processing

Timeline

Sales Representative

TTEC
05.2023 - 12.2023

Customer Service Representative

URBN
01.2021 - 05.2023

High School Diploma -

Grovetown High School
Santia Jenkins