Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Santiago Barrales

Sarasota,FL

Summary

Passionate service worker dedicated to making every customer interaction enjoyable through personalized attention and a positive attitude. Skilled at maintaining speed and efficiency under pressure and in high-stress environments, using critical thinking to adapt and solve challenges on the fly. Bilingual in English and Spanish, fostering clear communication and cultural connection with diverse guests. Committed to delivering memorable experiences that build customer loyalty and satisfaction.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks Corporation
08.2023 - 08.2024
  • Processed register transactions
  • Completed all store open and close duties
  • Prepared various hot and iced coffees, following detailed specifications
  • Maintained a clean workspace per all safety standards and regulations
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Host

California Pizza Kitchen
04.2023 - 07.2023
  • Answered phone calls, welcomed and sat guests with menus
  • Supported servers, food runners, and bussers with essential tasks

Food Runner/Busser

Keke's Brekfast Cafe
03.2021 - 12.2022
  • Efficiently delivered food orders to tables
  • Assisted servers and kitchen staff with various tasks
  • Maintained smooth service flow throughout the dining experience

Education

Bachelor of Science - Political Science And Government

Florida Atlantic University, Honors College
Jupiter, FL
05-2028

Highschool Diploma -

The Out of Door Academy
Sarasota, FL
05-2024

Skills

Customer Service & Communication

  • Active listening
  • Conflict resolution
  • Clear verbal and written communication

Problem Solving & Critical Thinking

  • Rapid Decision-Making
  • Root-Cause Analysis
  • Process Improvement

Operational Excellence

  • Multitasking
  • Adherence to Safety & Hygiene Standards
  • Stress Management

Languages

Spanish
Advanced (C1)
English
Advanced (C1)

Timeline

Barista

Starbucks Corporation
08.2023 - 08.2024

Host

California Pizza Kitchen
04.2023 - 07.2023

Food Runner/Busser

Keke's Brekfast Cafe
03.2021 - 12.2022

Bachelor of Science - Political Science And Government

Florida Atlantic University, Honors College

Highschool Diploma -

The Out of Door Academy